Sales Project Management Specialist

Hitachi Automotive Systems Americas, Inc.; Panchmahal District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Hitachi Energy India Limited in Halol, Gujarat, India, seeks a seasoned Sales Operations specialist to drive order execution and customer management within insulation and components. You will coordinate SAP/ERP and PowerShop activities, support front-end sales, and ensure timely delivery while balancing cost and quality.

Ideal candidates have 3–5 years in sales operations or project management in industrial manufacturing, with strong English communication and export/import experience.

Qualifications

• Diploma/Bachelor's Degree in Engineering (Electrical / Mechanical / Industrial) or equivalent.
• MBA or postgraduate qualification in Marketing, Operations, or Business Management is an advantage.
• 3–5 years of experience in Sales Operations, Project Management, Order Execution, or related roles in industrial manufacturing.
• Total experience not exceeding 8 years; experience in export and domestic order execution.
• Strong exposure to SAP/ERP, commercial documentation, logistics coordination, and customer interactions.
• Proficiency in both spoken and written English is required.

Responsibilities

• Handle complete order execution from PO receipt to delivery and project closure.
• Review orders for commercial and technical compliance against quotations and contracts.
• Process order entry and management in SAP, PowerShop, or other systems.
• Monitor milestones, lead times, production schedules, and shipment plans.
• Ensure timely order execution while maintaining quality, cost, and delivery objectives.
• Serve as primary contact for customers during order execution and provide updates.
• Support Front-End Sales during quotations, pricing discussions, and order closing.
• Coordinate invoices, LC establishment, and payment follow-up with finance.
• Coordinate cross-functional teams to meet customer requirements and resolve issues.
• Create and manage CCRP cases, perform root cause analyses, and close complaints.
• Ensure compliance with Hitachi policies and applicable regulations.

Skills

SAP/ERP systems

PowerShop

CRM systems

Project & Order management

Commercial documentation

Export & Import processes

English communication

Education

Engineering degree (Electrical/Mechanical/Industrial)

MBA or related postgraduate qualification

Tools

SAP

PowerShop

CRM

Job description

Location: Halol, Gujarat, India

Job ID: R0136145

Date Posted: 2026-08-06

Company Name: HITACHI ENERGY INDIA LIMITED

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

Job Description:

The opportunity Hitachi Energy Transformers- You’ll work as part of our Insulation & Components team, which engineers’ solutions, and products such as Bushings, Tap Changers and power and distribution Components. We’re the world’s largest supplier of transformer components.

How you’ll make an impact

Order Execution and Project Management

Handle complete order execution from Purchase Order (PO) receipt to final delivery and project closure.

Review customer purchase orders for commercial and technical compliance against quotations, contracts, and specifications.

Process order entry and management in SAP, PowerShop, or other business systems.

Monitor project milestones, lead times, production schedules, shipment plans, and customer commitments.

Ensure timely order execution while maintaining quality, cost, and delivery objectives.

Customer Relationship Management

Serve as the primary point of contact for customers during order execution.

Provide regular project updates regarding order status, delivery schedules, documentation, and shipment tracking.

Support customers with technical clarifications related to bushings, General Technical Particulars (GTPs), drawings, test certificates, and related documentation.

Build and maintain long-term customer relationships to enhance customer satisfaction and retention.

Commercial and Financial Management

Support Front-End Sales (FES) teams during quotation preparation, pricing discussions, and order closing activities.

Coordinate submission of Proforma Invoices (PI), Letter of Credit (LC) establishment, invoicing activities, and payment follow-up.

Coordinate with finance teams for payment accounting, revenue recognition, and commercial compliance.

Monitor project cash flow and payment milestones to ensure timely collections.

Cross-Functional Coordination

Coordinate closely with factories, production planning, sourcing, logistics, finance, quality and service teams to meet customer requirements.

Facilitate resolution of commercial, technical, and operational issues impacting project execution.

Ensure all internal stakeholders are aligned on project priorities and delivery commitments.

Customer Complaint and Quality Management

Create and manage Customer Complaint Resolution Process (CCRP) cases.

Coordinate root cause analysis and corrective actions with relevant stakeholders.

Ensure timely closure of customer complaints and effective communication with customers.

Support quality initiatives aimed at improving customer experience and operational excellence.

Audit, Compliance and Documentation

Ensure compliance with Hitachi Energy policies, contractual obligations, and applicable regulations.

Actively participate in customer audits, factory approvals, Global Quality & Sustainability Audits (GQSA), ISO audits, and other compliance activities.

Maintain complete and accurate project documentation and records throughout the order lifecycle.

Customer Satisfaction and Continuous Improvement

Drive Transactional Net Promoter Score (T-NPS) survey participation and customer feedback collection.

Analyze customer feedback and coordinate improvement actions with relevant stakeholders.

Identify process improvement opportunities to enhance delivery performance and customer satisfaction.

Share lessons learned and best practices across the organization.

Business Development Support

Maintain sales pipelines, forecasts, CRM records, and order backlog reports.

Prepare monthly reports such as OBL, OCS, order intake, backlog status, and forecast updates.

Identify opportunities for repeat business, modernization, upgrades, and new customer acquisition.

Support growth initiatives by strengthening customer engagement and market presence.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Education Diploma/Bachelor's Degree in Engineering (Electrical / Mechanical / Industrial) or equivalent.

MBA or postgraduate qualification in Marketing, Operations, or Business Management will be added advantage.

Experience Relevant 3–5 years of experience in Sales Operations, Project Management, Order Execution, Customer Service, or Marketing & Sales within industrial manufacturing, power systems, transformers, or electrical equipment industries.

(Total experience not exceeding 8 Years)

Experience in handling export and domestic order execution.

Strong exposure to SAP/ERP systems, commercial documentation, logistics coordination, and customer interactions.

Proficiency in both spoken & written English language is required.

Technical Skills SAP / PowerShop / CRM systems Project and Order Management Commercial Documentation Export & Import Processes Customer Relationship Management Business Reporting & Analytics Contract and Payment Management Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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