Business Analyst Project Lead

Shopperbeats; Chennai District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Shopperbeats, a fast-growing e-commerce company with offices in India, seeks a Business Product Analyst & Product Owner to lead back-end operations for its marketplace. You will collaborate with developers, QA, and stakeholders to translate operational needs into scalable systems and features.

You will define requirements, design seller management and fulfillment workflows, and drive automation while tracking KPIs to continuously improve performance.

Qualifications

• Bachelor's degree in Business, IT, Engineering or related field.
• 3+ years experience as a Business Analyst in e-commerce or marketplace.
• Strong understanding of marketplace platforms and backend e-commerce operations.
• Experience in agile/scrum environments.
• Familiarity with Jira, Confluence, Trello, Figma, or similar tools.
• Knowledge of SQL, API basics, and system integration concepts.
• Strong communication, documentation, and stakeholder management skills.
• Problem-solving mindset with attention to detail.

Responsibilities

• Analyze current marketplace back-end processes (order flow, inventory, WMS, customer service) translating into IT solutions.
• Define and document detailed business requirements, user stories, process flows, and system interactions.
• Work with developers to design scalable backend systems including seller management, fulfillment workflows, payment/data processing, and returns handling.
• Translate complex business logic into functional and technical specifications.
• Act as liaison between business teams and the tech team to ensure alignment and timely delivery.
• Identify opportunities for automation and optimization in back-office operations.
• Perform gap analyses and propose system or process improvements.
• Support UAT, troubleshoot issues, and ensure implementation matches expectations.
• Track KPIs and operational metrics to guide continuous improvement.

Skills

Business Analysis

E-commerce Ops

Agile/Scrum

SQL Basics

API Basics

Stakeholder Mgmt

Education

Bachelor's degree in Business, IT, Engineering

Tools

Jira

Confluence

Trello

Figma

Job description

Job Title :- Business Product Analyst & Product Owner

Type :- Full-Time

Shopperbeats is one of the fastest-growing e-commerce companies based in Australia, with three offices in India. We offer a diverse catalog of thousands of products across categories such as Home & Garden, Pet Supplies, Sporting & Fitness Goods, Accessories, Health & Beauty Essentials, Electronics, Automobiles, and more.

About Role:

We are looking for a results-driven Business Analyst to spearhead the design, development, and optimization of back-end operations for our growing e-commerce marketplace operation. You will work closely with developers, quality & creative team, and cross-functional stakeholders to translate operational needs into scalable systems and features. Your analytical mindset, e-commerce experience, and process orientation will play a crucial role in building a seamless operational backbone for our marketplace.

Key Responsibilities:

• Analyze current business processes across the marketplace back-end (order flow, inventory management, WMS, customer service, etc., translating them into effective IT solutions.
• Define and document detailed business requirements, user stories, process flows, and system interactions
• Work closely with developers to design scalable backend systems including seller management, fulfillment workflows, payment/Data processing, and returns handling.
• Translate complex business logic into functional and technical specifications.
• Act as a liaison between business teams and the tech team to ensure alignment and timely delivery.
• Identify opportunities for automation and optimization in back-office operations.
• Perform gap analysis and propose system or process improvements.
• Support UAT (User Acceptance Testing), troubleshoot issues, and ensure implementation matches expectations.
• Track KPIs and operational metrics to guide continuous improvement.

Required Skills & Qualifications:

• Bachelor's degree in Business, IT, Engineering, or related field
• 3+ years of experience as a Business Analyst, preferably in an e-commerce or marketplace environment or similar
• Strong understanding of marketplace platforms and backend e-commerce operations (order management, inventory systems, Financial, seller portals, etc.)
• Experience working in agile/scrum environments
• Familiarity with tools like Jira, Confluence, Trello, Figma, or similar
• Technical know-how to communicate effectively with developers (SQL, API basics, system integration concepts)
• Strong communication, documentation, and stakeholder management skills
• Problem-solving mindset with attention to detail

Preferred Skills

• Knowledge of ERP, OMS, WMS integrations
• Experience with Shopify, Amazon, Magento, or custom marketplace platforms
• Previous involvement in developing SaaS-based or B2B or B2C marketplaces
• Familiarity with data analytics tools (Excel, Power BI, or similar)

What We Offer

• Opportunity to help build the foundation of a scalable e-commerce ecosystem
• Fast-paced, entrepreneurial work culture
• Collaboration with a passionate team of developers and e-commerce experts
• Growth opportunities in a rapidly expanding business