Business Analyst / Program Manager

Tata 1mg; Gurgaon; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata 1mg Labs is seeking a Business Analyst / Program Manager to drive growth in the eDiagnostics Growth team. You will own business problems end-to-end—from hypothesis to implementation and measurement—partnering with P&L and cross-functional teams to unlock the next phase of expansion.

You will analyze the full growth funnel, develop acquisition and retention strategies, and translate insights into concrete initiatives with clear owners and success metrics.

Qualifications

• 0–2 years of experience solving data-driven business problems (internships included).
• Fluent in SQL with confidence to work independently on complex datasets.
• Advanced proficiency in Excel and strong quantitative problem-solving ability.
• Solid grasp of unit economics fundamentals: CAC, LTV, AOV and Contribution Margin.
• Sharp business instinct and ability to structure ambiguous problems.
• Drive and ownership to take initiatives from conception through completion. Clear communication style whether presenting to execution teams or senior leadership.
• Comfort operating in uncertain environments and defining problems from first principles.
• Undergraduate degree.

Responsibilities

• Analyse the full growth funnel to spot new opportunities in customer acquisition and conversion.
• Develop strategies to increase repeat purchases and cross-sell value in the retention phase.
• Build and test growth hypotheses using structured analytical frameworks.
• Write SQL queries and build Excel models to extract insights from large datasets.
• Design and monitor city and channel-level performance dashboards tracking Orders, AOV, CAC, Conversion Rate and Attach Rate.
• Translate analytical findings into concrete, well-scoped initiatives with assigned owners and measurable success criteria.
• Collaborate with Product, Technology, Marketing, Operations, Data/BI and Category teams to execute recommendations.

Skills

SQL

Excel

Analytics

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Tableau

Python

Pandas

Job description

Batch: 2023/2024/2025/2026.

About the role:

• Join the eDiagnostics Growth team at Tata 1mg Labs as a Business Analyst / Program Manager focused on driving growth
• Partner with P&L and cross-functional teams to unlock and execute the next phase of expansion
• Own business problems end-to-end, from hypothesis to implementation and measurement

What you'll work on:

• Analyse the full growth funnel to spot new opportunities in customer acquisition and conversion
• Develop strategies to increase repeat purchases and cross-sell value in the retention phase
• Build and test growth hypotheses using structured analytical frameworks
• Write SQL queries and build Excel models to extract insights from large datasets
• Design and monitor city and channel-level performance dashboards tracking Orders, AOV, CAC, Conversion Rate and Attach Rate
• Translate analytical findings into concrete, well-scoped initiatives with assigned owners and measurable success criteria
• Collaborate with Product, Technology, Marketing, Operations, Data/BI and Category teams to execute recommendations

What we're looking for:

• 0–2 years of experience solving data-driven business problems (internships included)
• Fluent in SQL with confidence to work independently on complex datasets
• Advanced proficiency in Excel and strong quantitative problem-solving ability
• Solid grasp of unit economics fundamentals: CAC, LTV, AOV and Contribution Margin
• Sharp business instinct and ability to structure ambiguous problems
• Drive and ownership to take initiatives from conception through completionClear communication style whether presenting to execution teams or senior leadership
• Comfort operating in uncertain environments and defining problems from first principles
• Undergraduate degree

Good to have:

• Python or Pandas experience
• Tableau or similar BI platform expertise
• Background in Consumer Internet, Healthcare, Diagnostics or Pharmacy sectors

Note: This role is focused on growth strategy and business impact, not pure reporting or analytics.