Business Analyst post sales (IT Sector)

ViralChilly: Create | Grow | Learn; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

ViralChilly: Create | Grow | Learn in Jaipur seeks an experienced Project Manager to own post-sales delivery for web development, SEO, and UI/UX projects across multiple clients. You will translate client goals into clear execution plans, coordinate cross-functional teams, and ensure high-quality, on-time delivery.

The role requires strong client communication, ability to manage scope, and a calm, structured approach in a fast-paced agency environment.

Qualifications

• Led post-sales client discovery and translated goals into actionable tasks for developers.
• Managed client expectations, scope and communication to ensure on-time delivery.
• Estimated timelines with input from design and development teams.
• Balanced design changes with development feasibility while maintaining quality.
• Tracked milestones and dependencies to avoid delivery delays.
• Ensured QA before client handover and acceptance.

Responsibilities

• Own post-sales delivery of multiple web development projects across clients.
• Coordinate between clients, designers, and developers to ensure timely delivery.
• Maintain clear documentation, scope control, and quality execution.
• Nurture long-term client relationships through transparency and trust.

Skills

Post-Sales

Account Mgmt

Web Dev Coord

SEO PM

UI/UX Coord

Req Gathering

Timeline Planning

Cross-Func Coord

QA & Handover

Client Comm

Tools

Trello

Asana

ClickUp

Jira

WordPress

Shopify

Zoom

Google Meet

Slack

Google Docs

Sheets

Job description

About The Role

Freshers Need Not Apply (Minimum 1 Year Experience Required)

Job Type

Location: Mansarovar, Jaipur

Work Mode: Work From Office(full time)

Working Days: 5 Days a Week

Freshers Need Not Apply (Minimum 1 Year Experience Required)

Experienced Project Manager with strong post-sales ownership, managing Web Development, SEO, and UI/UX projects across multiple clients. Adept at understanding client business goals, translating requirements into clear execution plans, coordinating with cross-functional teams, and ensuring on-time, high-quality delivery. Known for structured thinking, calm client handling, and end-to-end project accountability in fast-paced agency environments.

CORE EXPERTISE

• Post-Sales Client & Account Management
• Web Development Project Coordination
• SEO Project Management & Reporting
• UI/UX Project Coordination & Review
• Requirement Gathering & Scope Control
• Timeline, Milestone & Dependency Planning
• Cross-Functional Team Coordination
• Quality Assurance & Client Acceptance

Critical Execution Skills

Requirement Gathering & Analysis

• Led client discovery calls to understand business goals, website flow, features, and expectations
• Converted vague ideas into clear, actionable task lists for developers
• Strong understanding of WordPress structure, plugins, UI/UX basics, hosting, domains, and page builders

Client Communication & Management

• Acted as the single point of contact post-sales
• Provided proactive updates, handled concerns, and managed scope creep diplomatically
• Maintained clarity, confidence, and transparency in all client interactions

Technical Fluency (Non-Coding)

• Understands the difference between design and development changes
• Able to estimate timelines with development input
• Identifies over-engineering, misestimation, or unnecessary complexity

Project Planning & Delivery

• Broke projects into milestones with realistic timelines
• Tracked daily progress and ensured follow-ups
• Escalated risks early to avoid delivery failures

SMARTNESS & PROBLEM-SOLVING TRAITS

• Thinks logically during client calls; handles unexpected technical questions calmly
• Converts ambiguity into structured execution plans
• Anticipates risks, client indecision, and delivery bottlenecks
• Proactive in identifying blockers and proposing solutions
• Solution-oriented approach: “Let me check and come back with clarity”

CULTURAL & BEHAVIORAL STRENGTHS

• Strong Ownership Mindset – Takes responsibility for outcomes, not excuses
• Calm Under Pressure – Manages tense clients, delayed timelines, and dev dependencies effectively
• Process-Driven – Follows SOPs, checklists, and documentation rigorously
• High Attention to Detail – Avoids rework by catching gaps early
• Empathy & People Skills – Balances client expectations with developer bandwidth
• Reliability – Consistent follow-ups, punctuality, and predictable execution

QUALITY ASSURANCE & DELIVERY EXCELLENCE

• Performs basic QA before client handover
• Checks responsiveness, UI consistency, and obvious functional issues
• Ensures work meets the agreed scope before approval

BONUS VALUE ADDITIONS

• UI/UX awareness to identify obvious design or usability issues
• Professional negotiation of scope changes without conflict
• Structured documentation with step-by-step task clarity

Professional Experience

• Business Development Manager – Post Sales & Project Management
• Managed post-sales delivery of multiple web development projects simultaneously
• Coordinated between clients, designers, and developers to ensure on-time delivery
• Ensured clear documentation, scope control, and quality execution
• Maintained long-term client relationships through trust and transparency

TOOLS & PLATFORMS

• Project Tools: Trello / Asana / ClickUp / Jira
• CMS: WordPress, Shopify
• Communication: Zoom, Google Meet, Slack
• Documentation: Google Docs, Sheets