Business Analyst (Pension Domain Knowledge)

National e-Governance Division (NeGD), Digital India Corporation; Delhi; Vor Ort; INR 1.400.000 - 2.100.000; Vollzeit

Zusammenfassung

National e-Governance Division (NeGD), Digital India Corporation invites a seasoned Business Analyst to shape pension administration programs. You will gather requirements, translate pension rules into functional specs, and liaise with DoPPW and other agencies to align policy with system design.

With 8+ years in pension/HR/government retirement-benefits and strong BPMN, you will map end-to-end workflows for sanction, grievances, retiree experience and life-certificate processes, and support UAT

Qualifikationen

• 8+ years of experience in business analysis in pension, HR, or government retirement-benefits domain.
• Strong working knowledge of CCS (Pension) Rules, 1972 and related Central Government pension processes.
• Expertise in requirement elicitation, BPMN, and functional specification documentation.
• Experience with large-scale Government digital platforms and accessibility/compliance frameworks (GIGW 3.0, WCAG 2.1, DPDP Act).
• Ability to perform UAT and validate system outputs against pension-domain business rules.
• Excellent communication and stakeholder engagement with DoPPW, pensioner associations and technical teams.
• Certifications desirable: CBAP / CCBA / PMI-PBA or equivalent.

Aufgaben

• Gather & document business requirements specific to pension administration, legal/regulatory provisions (CCS Pension Rules, 1972) & fund/grant management processes.
• Act as the subject-matter expert on pension domain rules & calculations, translating complex domain regulations into functional specifications for the technical team.
• Map end-to-end workflows for pension sanction (PPO tracking/Bhavishya), grievance redressal (CPENGRAMS), retiree experience (Anubhav) & life-certificate (DLC/Jeevan Pramaan) processes.
• Support design of the unified pensioner identity & Master Data Management approach anchored on the PPO number.
• Define acceptance criteria, validation rules & reporting metrics relevant to pension-sanction SLAs & grievance-resolution timelines.
• Perform User Acceptance Testing (UAT) & other domain-related testing/validation, and support training & change-management for DoPPW officials & field offices.
• Liaise with DoPPW, CPAO, disbursing banks, the Directorate of Estates & pensioner associations to validate domain requirements.

Kenntnisse

Requirement elicitation

BPMN

Functional specification

Stakeholder engagement

UAT testing

Pension domain knowledge

Communication

Ausbildung

Bachelor's/Master's in CS/IT/BA or related field

Public Administration / Economics / Finance / Pension Administration background desirable

Jobbeschreibung

Role & responsibilities

• Gather & document business requirements specific to pension administration, legal/regulatory provisions (CCS Pension Rules, 1972) & fund/grant management processes.
• Act as the subject-matter expert on pension domain rules & calculations, translating complex domain regulations into functional specifications for the technical team.
• Map end-to-end workflows for pension sanction (PPO tracking/Bhavishya), grievance redressal (CPENGRAMS), retiree experience (Anubhav) & life-certificate (DLC/Jeevan Pramaan) processes.
• Support design of the unified pensioner identity & Master Data Management approach anchored on the PPO number.
• Define acceptance criteria, validation rules & reporting metrics relevant to pension-sanction SLAs & grievance-resolution timelines.
• Perform User Acceptance Testing (UAT) & other domain-related testing/validation, and support training & change-management for DoPPW officials & field offices.
• Liaise with DoPPW, CPAO, disbursing banks, the Directorate of Estates & pensioner associations to validate domain requirements.

Preferred candidate profile

• Bachelor's/Master's degree in any stream preferably Computer Science, IT, Business Administration, or related field; background in Public Administration, Economics, Finance or Pension Administration is desirable.
• 8+ years of experience in business analysis, of which substantial experience should be in the pension, HR, or Government retirement-benefits domain.
• Strong working knowledge of CCS (Pension) Rules, 1972 & related Central Government pension processes.
• Strong skills in requirement elicitation, business process modelling (BPMN) & functional specification documentation.
• Experience working with large-scale Government digital platforms, and familiarity with accessibility/compliance frameworks (GIGW 3.0, WCAG 2.1, DPDP Act).
• Ability to perform UAT, prepare test scenarios & validate system outputs against pension-domain business rules.
• Excellent communication & stakeholder-engagement skills to work with DoPPW, pensioner associations & the technical team.
• Certifications (desirable): CBAP / CCBA / PMI-PBA or equivalent Business Analysis certification.