Business Analyst - Integration

HappyFox Inc.; Chennai; On-site; INR 400,000 - 800,000; Full time

Job summary

An innovative company is seeking a Business Analyst with a keen analytical mindset to drive integration projects. In this role, you will collaborate with cross-functional teams to define use cases, document processes, and create actionable solutions that align with business objectives. Your expertise in integration technologies and strong communication skills will be pivotal in translating customer needs into effective strategies. This position offers an exciting opportunity to impact product development and enhance user experiences through thoughtful integration solutions.

Qualifications

• 2+ years of experience in B2B technology-driven products.
• Strong skills in creating technical documentation and user guides.

Responsibilities

• Collaborate with teams to define integration use cases and write user stories.
• Gather customer feedback to improve integration workflows and features.

Skills

Analytical Skills

Communication Skills

Integration Technologies (APIs, Webhooks)

Detail-oriented Mindset

Education

Bachelor's Degree in Business or IT

Tools

Figma

Sketch

Job description

We are looking for a Business Analyst with an analytical bent of mind. You will work with key stakeholders in identifying and defining integration-specific business requirements, documenting processes and determining solutions for driving accomplishment of business objectives.

Responsibilities

• Collaborate with the Product and Engineering teams to define integration use cases, write detailed user stories, and create product specifications.
• Analyse and validate integration requirements with customers, sales, and internal teams, translating customer needs into actionable integration solutions.
• Perform competitive analysis and develop a deeper understanding of the market.
• Work closely with the Sales team on pre-sales activities, including RFPs and customer demos for integration-specific needs.
• Gather feedback from customers and Customer Success teams on integration challenges and areas for improvement.
• Create detailed mockups and UI requirements in alignment with the Product team.
• Assist the Marketing team with feature go-to-market planning, ensuring clear communication of integration benefits.
• Develop training materials and coach internal and external teams on integration workflows and features.
• Write user-friendly knowledge base articles and guides to simplify integration processes for end-users.
• Conduct quick user testing to validate integration features and workflows.
  
  

Requirements

• Proven experience working on integration projects, with at least 2 years in a B2B technology-driven product company.
• Strong written and verbal communication skills, with the ability to create technical documentation and user-friendly guides.
• Analytical and detail-oriented mindset.
• A good understanding of integration technologies such as APIs, webhooks, and data synchronisation is required.
• Hands-on experience with tools like Figma or Sketch for creating product mockups and illustrations is preferred.
• Experience in customer support domain or QA/development roles in a cloud-based product company (optional).