Business Analyst- AI - Insurance Underwriting

Crescendo Global Leadership Hiring India; Pune District, Gurugram District, Bengaluru; Sur place; INR 1 500 000 - 2 100 000; Plein temps

Résumé du poste

Crescendo Global Leadership Hiring India is seeking a Business Analyst / Project Manager with 6+ years of experience in regulated insurance environments. The role focuses on leading underwriting change, defining target operating models, and delivering complex programmes across UK & Europe.

You will collaborate with underwriting, technology, data, and operations teams to implement AI-enabled solutions, drive agile delivery, and manage risks while ensuring governance and compliance in a dynamic

Qualifications

• Bachelor’s degree or higher in Business, Finance, Insurance, CS or related discipline (Required).
• 6+ years of experience delivering complex change or transformation programmes in regulated environments (Required).
• End-to-end underwriting knowledge across policy lifecycle, risk assessment, pricing, bordereaux management, and reinsurance (Required).
• Experience with agile, hybrid, or product-based delivery teams; familiarity with SAFe, Scrum or Kanban (Required).
• Strong stakeholder engagement and facilitation skills; ability to influence senior leaders (Required).
• Experience with change management, business readiness, adoption methodologies (Required).
• Experience supporting digital, data, AI, or automation-enabled transformation in financial services (Preferred).
• Understanding of AI, Generative AI, analytics and automation in underwriting workflows (Preferred).
• Ability to translate business problems into tech-enabled solutions and communicate outcomes (Preferred).
• Familiarity with responsible AI governance, data privacy and security in regulated environments (Preferred).
• Strong analytical and problem-solving skills; comfortable with ambiguity (Required).
• Curious mindset with passion for innovation in the insurance sector (Required).

Responsabilités

• Lead end-to-end underwriting change and transformation initiatives across UK & Europe.
• Partner with underwriting, technology, data, and operations teams to define operating models and design solutions.
• Drive agile, hybrid, and product-based delivery approaches to accelerate value.
• Engage senior stakeholders and build consensus on change priorities.
• Lead business readiness and change management activities to ensure sustainable outcomes.
• Identify and manage risks, dependencies, and impediments across teams.
• Translate underwriting challenges into clear requirements for data and engineering teams.
• Assess AI and automation opportunities within underwriting workflows and build business cases.
• Support current-state mapping, gap analysis, and future-state design across platforms.
• Foster a collaborative, high-performance team environment across onshore and offshore teams.

Connaissances

Stakeholder engagement

Underwriting knowledge

Agile delivery

Change management

Analytical thinking

Problem solving

Continuous learning

Formation

Bachelor’s degree or higher

Outils

SAFe

Scrum

Kanban

Description du poste

Job Description - Business Analyst / Project Manager

5+ Years

NOIDA/GURUGRAM/BANGALORE/PUNE

Role & Responsibilities:

• Lead end-to-end underwriting change and transformation initiatives across UK & Europe, ensuring delivery of complex programmes in regulated insurance environments.
• Partner with underwriting, technology, data, and operations teams to define target-state operating models and design business and technical solutions that deliver measurable outcomes.
• Drive agile, hybrid, and product-based delivery approaches, facilitating sprint ceremonies, prioritisation decisions, and cross-functional ways of working to accelerate business value.
• Engage and influence senior stakeholders across underwriting, actuarial, risk, compliance, and technology functions, adapting communication style to audience and building consensus on change priorities.
• Lead business readiness and change management activities including impact assessments, training needs analysis, communications planning, and adoption tracking — to ensure sustainable transformation outcomes.
• Identify, track, and resolve risks, dependencies, and delivery impediments across cross-functional teams, escalating where necessary and maintaining delivery momentum.
• Translate complex underwriting business challenges into clear requirements and technology-enabled solutions, working closely with data, AI, and engineering teams to define scope and acceptance criteria.
• Assess AI, Generative AI, advanced analytics, and intelligent automation opportunities within underwriting workflows, and build the business case for their adoption in line with responsible AI governance principles.
• Support analysis activities including current-state process mapping, gap analysis, data flow assessment, and future-state design across underwriting platforms and operations.
• Foster a collaborative, psychologically safe team environment that models empathy, integrity, and respectful challenge, enabling high-performance delivery across onshore and offshore teams.

Candidate Profile:

• Bachelor's degree or higher in Business, Finance, Insurance, Computer Science, or a related discipline (Required).
• 6+ years of experience delivering complex change or transformation programmes in regulated environments, with direct exposure to insurance underwriting operations in UK & European markets (Required).
• End-to-end underwriting knowledge — including policy lifecycle, risk assessment, pricing, bordereaux management, and reinsurance — is essential (Required).
• Proven experience working with agile, hybrid, or product-based delivery teams; familiarity with frameworks such as SAFe, Scrum, or Kanban (Required).
• Strong stakeholder engagement and facilitation skills, with demonstrated ability to influence senior business and technology leaders and adapt style to audience (Required).
• Practical knowledge of change management, business readiness, and adoption methodologies (e.g., Prosci, ADKAR, or equivalent) (Required).
• Experience supporting or delivering digital, data, AI, or automation-enabled transformation in an insurance or financial services context (Strongly preferred).
• Understanding of AI, Generative AI, advanced analytics, and intelligent automation technologies and their practical application to underwriting workflows (Strongly preferred).
• Ability to assess AI opportunities, translate business problems into technology-enabled solutions, and communicate measurable outcomes to non-technical stakeholders (Preferred).
• Familiarity with responsible AI principles, including governance, risk, data privacy, and security considerations in regulated environments (Preferred).
• Strong analytical and problem-solving skills with a pragmatic, outcome-focused approach; comfortable operating in ambiguous and complex organisational environments (Required).
• Resilient, commercially aware, and committed to continuous learning and improvement; curious mindset with a passion for innovation in the insurance sector (Required).