Business Analyst

Intworks; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Intworks Hyderabad, India is seeking a hands-on Business Analyst to bridge customer business teams and engineering for a privacy-first pDOOH platform. You will elicit requirements, author BRDs/FRDs, map BPMN processes, and support UAT through release sign-off.

Responsibilities include process modeling, integration analysis with CMS/SSO/EDW and DSP partners, gap analyses, and RBAC/configuration design. Hybrid work with occasional UAE travel is expected.

Qualifications

• 6+ years as a Business Analyst in B2B SaaS or enterprise platforms.
• AdTech depth: Hands-on with SSP/DSP/ad server/attribution/DOOH platform preferred.
• Proven BRD/FRD/documentation authorship for enterprise-scale systems.
• Experience in BPMN and swim-lane process maps.

Responsibilities

• Run discovery workshops with stakeholders; capture business needs across platform planes.
• Author BRDs, FRDs, user stories, acceptance criteria, and use cases for engineers.
• Produce as-is and to-be BPMN swim-lane maps for onboarding, deal management, billing, and Play flows.
• Map data flows and requirements for CMS, SSO/LDAP, BCRM, EDW, and external DSP partners.
• Surface gaps and decisions for engineering on configurations vs customization.
• Define rate card structures, deal-type rules, RBAC matrices, inventory packaging, and slot governance policies.
• Design test scenarios with the customer, coordinate UAT, and triage defects through sign-off.
• Translate business language to engineering terms and clarify architectural decisions throughout delivery.

Skills

Requirements elicitation

Documentation

Process modeling

Integration analysis

Gap analysis

Configuration design

UAT support

Stakeholder liaison

OpenRTB knowledge

Tools

REST API specs

OpenRTB

BPMN diagrams

Job description

Serve as the bridge between the customer’s business teams and the engineering organization on a privacy-first programmatic Digital Out-of-Home (pDOOH) platform for a major MENA telecommunications operator. You will elicit, document, and validate requirements across the DOOH Control Plane and Monetization & Data Plane — spanning CMS integration, SSP auction logic, demand-side flows, billing reconciliation, and partner-facing reporting.

This is a hands-on BA role — you will run workshops, author BRDs and FRDs, map process flows, and support user acceptance testing through to release sign-off.

Key Responsibilities

• Requirements elicitation: Run discovery workshops with the customer’s operations, sales, finance, and IT stakeholders; capture business needs across both platform planes.
• Documentation: Author BRDs, FRDs, user stories, acceptance criteria, and use cases that engineering can build from without ambiguity.
• Process modeling: Produce as-is and to-be process maps in BPMN or swim-lane format for venue onboarding, deal management, approval workflows, billing reconciliation, and Proof of Play flows.
• Integration analysis: Map data flows and field-level requirements for integrations with customer CMS, SSO/LDAP, BCRM, EDW, and external DSP partners (DV360, The Trade Desk, Hivestack, Criteo, MediaMath, Xandr).
• Gap analysis: Compare current state versus target state across adjacent systems; surface configuration-versus-customization decisions for engineering.
• Configuration design: Define rate card structures, deal type rules, RBAC matrices, inventory packaging logic, and slot governance policies for platform configuration.
• UAT support: Design test scenarios with the customer, coordinate user acceptance testing, and manage defect triage through sign-off.
• Stakeholder liaison: Translate between business vocabulary and engineering language; clarify ambiguity in PRDs and architectural decisions through the delivery cycle.

Required Experience

• 6+ years as a Business Analyst in B2B SaaS or enterprise platforms.
• AdTech depth: Hands-on with at least one of SSP, DSP, ad server, attribution, or DOOH/RMN platform. AdTech BA experience strongly preferred.
• Documentation craft: Proven BRD, FRD, user story, and acceptance criteria authorship for systems shipped at enterprise scale.
• Process modeling: BPMN, swim-lane process maps, and sequence diagrams.
• Integration & data analysis: Hands-on field-level data mapping, API contract review, and integration specs.
• Technical fluency: Comfortable with OpenRTB, REST API specs, latency/throughput SLAs — able to challenge engineering trade-offs constructively.
• UAT facilitation: Structured test scenario design and defect triage in enterprise B2B contexts.

Location Hyderabad, India (hybrid, with periodic travel to UAE)