Business Analyst

NatWest Group; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

NatWest Group in Gurugram is seeking a Business Analyst at associate level to elicit and understand internal and external customer needs and to shape future state designs. You will collaborate with teams and suppliers across franchises and functions to deliver value.

You’ll capture requirements, document them clearly, and maintain strong stakeholder relationships while prioritising work & aligning with the domain strategy. Apply analytical rigor with experience in financial services.

Qualifications

• Certification in business analysis such as BAX, CPRE or CBAP.
• Analytical mindset with strong organisational skills.
• Ability to prioritise work effectively.
• Experience in Financial Services and Capital Markets.
• Experience in requirements elicitation, user story writing, process modelling and stakeholder management.
• Expert knowledge of Jira and Confluence across the full SDLC.
• Expertise in UAT, defect management and change delivery.
• Experience using AI tools (Microsoft Copilot, Jira, Rovo, GitLab Duo) to improve SDLC productivity.

Responsibilities

• Capture, validate and document business and system requirements in line with strategic principles.
• Interact with customers, stakeholders and the team to document functional and non-functional needs.
• Analyse existing system documentation to summarise functionality related to the work.
• Support prioritisation of team work based on customer and stakeholder feedback.
• Build, manage and maintain positive relationships with stakeholders and third party suppliers across franchises and functions.

Skills

Business Analysis

Requirements elicitation

User story writing

Process modelling

Stakeholder management

Jira

Confluence

UAT

Defect management

Change delivery

AI tools in SDLC

Tools

Jira

Confluence

Microsoft Copilot

Rovo

GitLab Duo

Job description

Join us as a Business Analyst

• Take on a critical role supporting the bank to achieve customer advocacy by eliciting and understanding the internal and external customer needs
• You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
• It’s a great chance to hit the ground running, take advantage of our development opportunities, and advance your career
• We're offering this role at associate level

What you'll do

In your new role, you’ll be producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.

You’ll also be:

• Capturing, validating and documenting business and system requirements and making sure that they’re in line with key strategic principles
• Interacting with customers, key stakeholders and the team to obtain and document functional and non-functional needs
• Analysing existing system documentation to summarise existing system functionality as it relates to the work at hand
• Supporting the identification of team priorities based upon feedback from the customers, key stakeholders and the team

The skills you'll need

You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP. Additionally, you’ll have an analytical mindset, with strong organisational skills and the ability to prioritise your work.

You’ll also need:

• Experience in Business Analysis within Financial Services and Capital Markets
• Experience in requirements elicitation, user story writing, process modelling, and stakeholder management
• Expert knowledge of Jira and Confluence and managing requirement across full SDLC
• Expertise in UAT, defect management, and change delivery
• Experience using AI tools such as Microsoft Copilot, Jira, Rovo, GitLab Duo to improve SDLC productivity