Business Analyst

Citigroup Inc.; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global financial services corporation is looking for an experienced Business Analyst to enhance processes and support technology initiatives in Cards, Payments, or Retail Banking. You will gather and document requirements, collaborate with stakeholders, and drive compliance for efficient, scalable solutions. The ideal candidate has 8–12 years of Business Analysis experience, strong data analysis skills, and is proficient with tools like JIRA and Confluence. This role offers a chance to impact technology and customer experience significantly.

Qualifications

• 8–12 years of Business Analysis experience, preferably in Cards, Payments, or Retail Banking.
• Strong skills in data analysis and MS Office.
• Experience with BA tools, process mapping, and documentation.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Translate business needs into clear system specifications.
• Collaborate with stakeholders and support Agile/Scrum ceremonies.
• Analyze current processes, identify gaps, and recommend improvements.
• Create test plans and support System Testing and UAT.

Skills

Business Analysis

Data Analysis

Stakeholder Management

Agile/Scrum

Education

Bachelor’s degree or equivalent experience

Tools

JIRA

Confluence

MS Office (Excel, PowerPoint)

Visio

Job description

Job Description:

Role Summary: Seeking an experienced Business Analyst to define requirements, enhance processes, and support technology initiatives across Cards, Payments, or Retail Banking functions. The role involves partnering with business and technology teams to deliver efficient, compliant, and scalable solutions.

Key Responsibilities

• Gather, analyze, and document business and functional requirements (BRD, FRD, User Stories).
• Translate business needs into clear system specifications and acceptance criteria.
• Collaborate with stakeholders, conduct workshops, and support Agile/Scrum ceremonies.
• Analyze current processes, identify gaps, and recommend improvements or automation.
• Prepare process flows, reports, presentations, and support decision-making.
• Create test plans, test cases, and support System Testing and UAT.
• Track and resolve issues using tools like JIRA, Confluence, and collaborate with IT teams.
• Assess risks, ensure compliance, and maintain transparency in reporting.

Qualifications

• 8–12 years of Business Analysis experience, preferably in Cards, Payments, or Retail Banking.
• Strong skills in data analysis and MS Office (Excel, PowerPoint).
• Experience with BA tools: JIRA, Confluence, Visio, process mapping, and documentation.
• Strong communication, analytical thinking, and stakeholder management abilities.
• Bachelor’s degree or equivalent experience.

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