Business Analyst

Broadridge Financial Solutions India Pvt Ltd; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Broadridge Financial Solutions India Pvt Ltd in Bengaluru is seeking a Business Analyst to manage delivery for client onboarding and platform transitions. The role involves coordinating resources, budgets, and service delivery to meet contracted SLAs and KPIs.

The ideal candidate will design conversion plans, estimate costs, and collaborate with client management and internal teams to ensure smooth transitions and successful project outcomes.

Qualifications

• Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
• Applies a theoretical knowledge-base to work to achieve goals through own work
• Develops competence by performing structured work assignments
• Receives instruction, guidance and direction from others

Responsibilities

• Manages resources, budgets and all activities related to the delivery of new services to clients
• Ensures SLAs and KPIs defined in contracts are met or exceeded
• Designs conversion plan and specs based on client needs
• Provides cost estimates and budgets and monitors conversion work
• Interfaces with client management to ensure smooth transitions
• Develops and implements policies for client installations, including data mapping and transfer
• Coordinates with consulting, sales and project management teams to anticipate demand for implementation services
• Collects client insight for product development and improvements

Skills

Functional Knowledge

Business Expertise

Leadership

Problem Solving

Interpersonal Skills

Communication

Education

College degree or equivalent

Job description

Business Analyst At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Manages resources, budgets and all activities related to the delivery of new services to new and/or existing clients moving from one platform to another. Ensures that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Designs conversion plan and specs based on client needs and ensures all programs are tested and signed off by clients. Provides costs estimates and budgets. Monitors conversion work for completion and verify outputs. Investigates and resolves any problems or issues. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Interfaces with client management and company team to ensure smooth transition. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities which are forwarded to the account managers and achieves contract extensions or additional business within the account(s). Manages teams of incumbents responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training. Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs. Provides client insight and feedback to product development and professional services teams for product and services improvement.

• Applies a theoretical knowledge-base to work to achieves goals through own work
• Characterized by specific functional expertise typically gained through formal education
• May provide guidance to others as a project manager using technical expertise
• Performs routine assignments in the entry level to a professional job progression
• Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
• Develops competence by performing structured work assignments
• Uses existing procedures to solve routine or standard problems
• Receives instruction, guidance and direction from others

Functional Knowledge:

• Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise:

• Applies general knowledge of business developed through education or past experience

Leadership:

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving:

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact:

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills:

• Exchanges straightforward information, asks questions and checks for understanding

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.