BUSINESS ANALYSIS - DIGITAL-BA CONSULTING - DIGITAL

Zensar Technologies; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Zensar Technologies is seeking a Senior Business Analyst with 10+ years of experience to bridge business and technical teams in Bengaluru. You will gather requirements, elicit stakeholder input, and translate them into scalable solutions across large transformation programs.

The role emphasizes strong analytical, communication, and problem-solving skills, with experience in Agile and Waterfall environments, and collaboration across Product, Project Management, Architecture, Development, and QA

Qualifications

• 10+ years of Business Analysis experience.
• Strong requirements gathering, analysis, and documentation.
• Experience with Agile, Scrum, and Waterfall methodologies.
• Proficiency in creating User Stories, Use Cases, Process Flows, and Data Mapping documents.
• Strong stakeholder management and communication skills.
• Experience with workshops and solution discussions.
• Familiarity with SDLC and software delivery lifecycle.

Responsibilities

• Collaborate with business stakeholders to understand objectives, challenges, and requirements.
• Lead requirement elicitation workshops, interviews, and process assessments.
• Document BRD, FRS, User Stories, and Use Cases.
• Analyze existing processes and identify optimization opportunities.
• Work with Product Owners, Project Managers, Architects, Developers, and QA throughout the lifecycle.
• Facilitate prioritization, impact analysis, and change management.
• Create process maps, workflow diagrams, and models using industry tools.
• Support Agile ceremonies and ensure traceability from need to testing.
• Participate in UAT, defect triage, and solution validation.
• Prepare executive dashboards and senior leadership insights.

Skills

Requirements gathering

Stakeholder management

Business analysis

Agile/Scrum/Waterfall

Documentation

Education

Bachelor's degree

MBA preferred

Tools

JIRA

Confluence

Azure DevOps

MS Visio

MS Office

Job description

Job Description: We are seeking an experienced Senior Business Analyst with 10+ years of experience in business analysis, stakeholder management, requirements gathering, and solution delivery. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that business requirements are effectively translated into scalable and practical solutions.

The candidate should possess strong analytical, communication, and problem-solving skills, with experience working in Agile and Waterfall environments across large-scale transformation programs.

Responsibilities

• Collaborate with business stakeholders to understand strategic objectives, challenges, and requirements.
• Lead requirement elicitation workshops, stakeholder interviews, and business process assessments.
• Document and manage Business Requirements Documents (BRD), Functional Requirements Specifications (FRS), User Stories, and Use Cases.
• Analyze existing business processes and identify optimization opportunities.
• Work closely with Product Owners, Project Managers, Architects, Developers, and QA teams throughout the project lifecycle.
• Facilitate requirement prioritization, impact analysis, and change management activities.
• Create process maps, workflow diagrams, and business models using industry-standard tools.
• Support Agile ceremonies including Sprint Planning, Backlog Grooming, Daily Stand-ups, Reviews, and Retrospectives.
• Ensure requirements traceability from business need through implementation and testing.
• Participate in User Acceptance Testing (UAT), defect triage, and solution validation.
• Prepare executive dashboards, status reports, and business insights for senior leadership.
• Drive continuous improvement initiatives and recommend innovative solutions aligned with business goals.

Required Skills & Qualifications

Must-Have Skills

• 10+ years of Business Analysis experience.
• Strong expertise in requirements gathering, analysis, and documentation.
• Experience with Agile, Scrum, and Waterfall methodologies.
• Proficiency in creating User Stories, Use Cases, Process Flows, and Data Mapping documents.
• Strong stakeholder management and communication skills.
• Experience conducting workshops, requirement sessions, and solution discussions.
• Knowledge of SDLC and software delivery lifecycle.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience with tools such as:
  • JIRA
  • Confluence
  • Azure DevOps
  • MS Visio
  • Microsoft Office Suite

Preferred Skills

• Experience in Digital Transformation, Cloud, Data Analytics, or Enterprise Applications.
• Exposure to SQL and data analysis.
• Experience in process improvement and business process re-engineering.
• Knowledge of UML, BPMN, and process modeling techniques.
• Certifications such as CBAP, PMI-PBA, Agile BA, or Scrum certifications.

Qualifications

Educational Qualification

• Bachelors degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.
• MBA or relevant professional certifications preferred.

Key Competencies

• Strategic Thinking
• Stakeholder Management
• Business Process Analysis
• Requirement Engineering
• Problem Solving
• Change Management
• Communication & Presentation Skills
• Leadership and Mentoring

Success Metrics

• Quality and completeness of requirements documentation.
• Stakeholder satisfaction and business alignment.
• Reduction in requirement defects and rework.
• Timely delivery of projects and initiatives.
• Successful UAT completion and business adoption.

At Zensar, we’re "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: "Together, we shape experiences for better futures". Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Requirements: