Business Advisory Senior Analyst

Accenture; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in Bengaluru is seeking a meticulous Product Specialist with 5–8 years of experience to join the Messaging team. You will handle activation requests, maintain program health, and support onboarding of new programs, focusing on compliance and fraud prevention.

The role requires attention to detail, independent work, and strong documentation skills across multiple workflows. On-site Bengaluru location with opportunities to contribute to high‑impact projects. Any Graduation is acceptable.

Qualifications

• Graduation is required.
• Hands-on activation and program operations experience is preferred.
• Familiarity with fraud prevention guidelines and program policies is a plus.

Responsibilities

• Product Activations: Manually review and process activation requests within a defined product suite, validate eligibility, and log decisions with compliance checks.
• Program Maintenance: Conduct account reviews for participating non-profits, process rejections/suspensions/reh validations, document actions in internal systems, escalate questionable cases per SOP.
• Support for Initiatives and Special Projects: Provide operational support for onboarding new programs, participate in deep-dive investigations, collaborate with cross-functional teams on special project deliverables.

Skills

Case management systems

Ticketing tools

Account review processes

Attention to detail

Independent work

Education

Any Graduation

Tools

CRM tools

Case management software

Job description

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Business Advisory Senior Analyst - Messaging

Qualifications: Any Graduation

Years of Experience: 5-8 Years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• We are looking for a meticulous and proactive Product Specialist to join our team. This role involves hands‑on activation of products, program compliance monitoring, and operations support across a suite of offerings.
• The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep‑dive issue investigations.
• As a Product Specialist, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability. You will ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one‑off operational deep dives.

What are we looking for?

• Experience with tools, systems used for case management, ticketing, or account review processes
• Prior work in customer, user interface, product support and activation, or trust & safety domains is a plus
• Attention to detail with a process‑oriented mindset
• High level of discretion and sound judgment in handling sensitive accounts
• Effective written communication skills and documentation abilities
• Ability to work independently and manage time efficiently across multiple workflows

Roles and Responsibilities:

• Product Activations
  • Manually review and process product activation requests within a defined product suite
  • Validate eligibility criteria and ensure all activation guidelines are met
  • Log and document all activation decisions with accuracy and compliance checks
• Program Maintenance
  • Conduct routine and ad hoc account reviews for participating non profits
  • Identify and process account rejections, suspensions, and re validations based on predefined quality and fraud risk criteria
  • Document all actions taken in internal systems and escalate questionable cases as per SOP
• Support for Initiatives and Special Projects
  • Provide operational support for onboarding new programs or partners
  • Participate in one time deep dive investigations into anomalies or specific request categories
  • Collaborate with cross functional teams to execute special project deliverables tied to product operations

Any Graduation

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