Business Advisory Analyst - Messaging

Accenture Infrastructure and Capital Projects, LLC; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Accenture is seeking a meticulous Product Operations Specialist to join our Hyderabad team. You will lead product activations, ensure program compliance, and provide operational support across a suite of offerings in a dynamic services environment.

The role emphasizes fraud prevention, onboarding program execution, and deep-dive investigations, with collaboration across cross-functional teams to scale operations and improve performance.

Qualifications

• Graduation in any field.
• 3–5 years of experience in related roles.
• Experience with case management or ticketing tools is required.
• Experience in trust and safety, product support, or onboarding is a plus.

Responsibilities

• Product activations: review and process activation requests.
• Program maintenance: conduct account reviews and manage fraud risk criteria.
• Support for initiatives and special projects: onboarding new programs and cross-functional collaboration.

Skills

Product Operations

Attention to detail

Process oriented

Written communication

Education

Any Graduation

Tools

Case management systems

Ticketing systems

Enterprise suites

Job description

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Business Advisory Analyst
Qualifications: Any Graduation
Years of Experience: 3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings.
• The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigations. As a Product Operations Specialist, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability.
• You will ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.

What are we looking for?

• Experience
• Experience with tools, systems used for case management, ticketing, or account review processes
• Prior work in customer, user interface, product support and activation, or trust and safety domains is a plus
• Soft Skills
• Attention to detail with a process oriented mindset
• High level of discretion and sound judgment in handling sensitive accounts
• Effective written communication skills and documentation abilities
• Ability to work independently and manage time efficiently across multiple workflows
• Knowledge or experience of having used enterprise business suites

Roles and Responsibilities:

• Product Activations
• Manually review and process product activation requests within a defined product suite
• Validate eligibility criteria and ensure all activation guidelines are met
• Log and document all activation decisions with accuracy and compliance checks
• Program Maintenance
• Conduct routine and ad hoc account reviews for participating non profits
• Identify and process account rejections, suspensions, and re validations based on predefined quality and fraud risk criteria
• Document all actions taken in internal systems and elevate questionable cases as per SOP
• Support for Initiatives and Special Projects
• Provide operational support for onboarding new programs or partners
• Participate in one time deep dive investigations into anomalies or specific request categories
• Collaborate with cross functional teams to execute special project deliverables tied to product operation

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.