Business Account Manager

Airowire Networks PVT LTD; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Airowire Networks PVT LTD is seeking a Business Account Manager to manage customer relationships and drive growth across enterprise technology solutions. The role emphasizes account management, customer engagement, and solution positioning.

You will collaborate with sales, solution architects and technical specialists to understand requirements and identify suitable technology solutions, including cloud, cybersecurity and managed services.

Qualifications

• Experience in B2B technology sales or account management.
• Strong understanding of enterprise IT solutions.
• Excellent communication and presentation skills.
• Ability to collaborate with sales and technical teams to map customer needs to solutions.

Responsibilities

• Manage and grow relationships with existing customers across enterprise technology solutions.
• Act as primary point of contact for assigned accounts and understand customer requirements.
• Identify new business opportunities and develop cross-sell and upsell strategies.
• Coordinate with sales, solution architects and technical teams for proposals and demonstrations.
• Support RFP responses and commercial discussions to close deals.

Skills

Account Management

Business Development

Technology Sales

Solution Selling

Consultative Selling

Customer Relationship Management

Networking Solutions

Cloud Solutions

Cybersecurity Solutions

Managed Services

Job description

Airowire Networks is an IT solutions and technology company focused on networking, cybersecurity, cloud, managed services and professional IT services.

We help enterprise customers address their technology requirements through secure, scalable and business-focused IT solutions.

About the Role

Airowire is looking for a Business Account Manager to manage customer relationships and drive business growth across enterprise technology solutions.

The role focuses on account management, customer engagement, business development, solution positioning and relationship expansion.

You will work closely with customers, sales teams, solution architects and technical specialists to understand business requirements and identify suitable technology solutions.

Key Responsibilities

Account Management

• Manage and develop relationships with existing customers.
• Act as a key point of contact for assigned accounts.
• Understand customer business and technology requirements.
• Maintain regular communication with customer stakeholders.
• Build long-term customer relationships.

Business Development

• Identify new business opportunities.
• Develop new customer accounts.
• Generate and qualify sales opportunities.
• Build and maintain a healthy sales pipeline.
• Identify cross-selling and up-selling opportunities.

Customer Requirement Analysis

• Understand customer business challenges.
• Identify technology and infrastructure requirements.
• Coordinate with technical teams to understand customer needs.
• Recommend suitable solutions based on business requirements.
• Identify opportunities for technology modernization.

Work with technical teams to position solutions across areas such as:

• Cloud Solutions
• Cybersecurity
• Managed IT Services
• Network Security
• Network Infrastructure
• Managed Network Services
• Cloud Managed Services
• Conduct customer meetings and business discussions.
• Present suitable technology solutions.
• Understand customer priorities and challenges.
• Maintain regular follow-ups.
• Coordinate customer requirements with internal teams.

Sales & Technical Coordination

• Work closely with sales and solution teams.
• Coordinate technical discussions with customers.
• Support solution presentations and demonstrations.
• Assist with technical and commercial proposals.
• Ensure customer requirements are clearly communicated.

Proposal & RFP Support

• Support preparation of customer proposals.
• Coordinate technical and commercial inputs.
• Assist with RFP and RFI responses.
• Support presentations and solution documentation.
• Participate in commercial discussions and negotiations.

Account Growth

• Identify opportunities within existing accounts.
• Develop strategic relationships with decision-makers.
• Expand the range of services provided to customers.
• Monitor account opportunities and sales activities.
• Support long-term customer retention and growth.

Technology Areas

Networking

• Routing & Switching
• Wireless Networking
• SD-WAN
• Network Monitoring
• Network Security

Cloud

• Hybrid Cloud
• Multi-Cloud
• Cloud Managed Services

Cybersecurity

• Network Security
• Firewalls
• Secure Access
• Security Operations

Managed Services

• Managed IT Services
• Managed Network Services
• NOC Services
• SOC Services
• Cloud Managed Services
• Infrastructure Management

What We’re Looking For

• Experience in B2B technology sales or account management.
• Understanding of enterprise IT solutions.
• Good knowledge of networking, cloud or cybersecurity.
• Strong communication and presentation skills.
• Good negotiation and interpersonal skills.
• Ability to work with sales and technical teams.
• Customer-focused approach.

Preferred Skills

• Account Management
• Business Development
• Technology Sales
• Solution Selling
• Consultative Selling
• Customer Relationship Management
• Networking Solutions
• Cloud Solutions
• Cybersecurity Solutions
• Managed Services

Frequently Asked Questions

What does a Business Account Manager do?

A Business Account Manager manages customer relationships, identifies business opportunities and helps customers find technology solutions aligned with their requirements.

What skills are required for a Business Account Manager?

Key skills include account management, business development, customer engagement, communication, negotiation and solution selling.

Does the role involve enterprise customers?

Yes. The role focuses on developing and managing customer relationships across enterprise technology environments.

Does the role involve business development?

Yes. Identifying new opportunities, developing accounts and expanding existing customer relationships are important responsibilities.

Does the role involve technical knowledge?

Yes. Understanding enterprise networking, cloud, cybersecurity and managed services can help the Account Manager communicate effectively with customers and technical teams.

Does the role involve proposals and RFPs?

Yes. The role supports customer proposals, RFPs, RFIs and technical-commercial discussions.

Which technology areas are relevant?

Relevant areas include networking, cloud, cybersecurity, managed IT services, network security and infrastructure services.