Building Operations, Facilities Services

JLL; Pune District; On-site; INR 420,000 - 650,000; Full time

Job summary

JLL in Pune, Maharashtra, is seeking a Facilities Executive – Soft Services to support the FM team on-site. You will help manage administrative tasks, generate reports, and escalate issues as needed while ensuring high standards across front desk, housekeeping, and cafeteria services.

Responsibilities include coordinating with vendors, managing VIP visits, and ensuring timely rosters and service delivery, with a focus on customer satisfaction and smooth daily operations at the client facility.

Qualifications

• Experience in facilities management and vendor coordination.
• Ability to plan and oversee front office and housekeeping services.
• Proactive problem solving and escalation management.

Responsibilities

• Provide administrative support to the FM team and ensure timely reports.
• Oversee helpdesk, mailroom, and front office operations.
• Coordinate with vendors to maintain service standards.
• Prepare weekly shift rosters and manage VIP visit logistics.

Skills

Client satisfaction

Helpdesk coordination

Communication skills

Team coordination

Professional appearance

Tools

MS Office

FM Systems

Job description

Title Facilities Executive - Soft Services

Business unit IFM

Reporting to Ops Manager

Key stakeholders IFM

Direct Reports Team consisting of

• 1. Senior Executive and Executives Soft Services

Duties & Responsibilities What this job involves

• To provide administrative support to the Facilities Management team at assigned Facilities.
• To ensure timely and accurate completion FM reports pertaining to assigned Facilities
• Be accessible for escalation of all FM related issues
• Oversee the Helpdesk work process
• Provide management advice to Helpdesk operators for escalated issues
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
• Oversee the Mailroom process.
• Provide management advice to Helpdesk operators for escalated issues
• Oversee the Front Office function
• Ensure visitors are promptly attended by the Front Office Executives (FOE)
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
• Oversee the Housekeeping Services
• Overall service delivery assessment of HK vendor.
• Coordination meetings with vendor for resolution of service issues
• Oversee Cafeteria Services
• Ensure that the caterers are maintaining highest standards of hygiene in the services area
• Ensure that the quality and quantity of the food supplies are meeting the requirements
• When the food supplies run out, escalation the matter to the caterers' management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
• Overall coordination with all service providing vendors.
• Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

Performance objectives

• Meet or exceed best practice in provision of services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
• Effective management of the team
• Effective Vendor Contract Management
• Attrition tracking & control measures

Key skills

• Overall client satisfaction by achieving SLA targets
• Timely resolution of helpdesk complaints
• Effective team coordination of direct and vendor staff for efficient service delivery
• Well-groomed and presentable all the time.
• Good communication Skills.
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site -Pune, MH

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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