Director, Facilities Manager

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai seeks a Senior Facilities Manager to lead the Workplace team and manage large client operations. You will drive service delivery, vendor performance, and compliance with HSE and risk policies while coordinating regional initiatives.

The role requires 15+ years in FM or hospitality, with a Bachelor’s in Engineering (Electrical preferred), and strong communication skills to manage client relationships and lead a high-performance team.

Qualifications

• Minimum 15+ years in facilities management/hospitality managing large facility operations.
• Bachelor’s Engineering Degree (Electrical preferred).
• Strong verbal and written communication, client-facing skills.

Responsibilities

• Lead client relationships and ensure service levels meet contract KPIs.
• Develop and manage the Workplace team, resource planning and succession.
• Ensure operations comply with Health, Safety, Environment and Risk policies.
• Oversee vendor performance and procurement processes.
• Generate reports and drive regional initiatives.
• Coordinate out-of-hours issue responses and emergency support.

Skills

Leadership

Facilities management

Client relationships

Operations

Electrical eng

Education

Bachelor's Engineering - Electrical

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Transforming to the Workplace Team of the future Develop existing and bring in new talent and capabilities into the Workplace team Introduce technology and digital platforms to enable Workplace team Ensure there is a highly proactive, responsive, dynamic and agile team Client/Stakeholder Management (in support of the Country lead) Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Leadership / Staff Management: Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and onsite Vendors Operations Management: Ensure the delivery of all operational requirements as per the client scope of works across site. Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving, implementation and consistency across the Region Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management. Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Ensure data integrity of all systems across the Region and perform audits from time to time Ensure meeting or exceeding SLA/KPI scores Hire, attract and retain a team of top talented employees and to ensure company standards are met Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Resolve user's complaints and concerns with solutions and follow up Manage Vendor Contract database to ensure they are up to date at all times Manage vendor procurement processes and ensure timely contract execution, negotiation, including preparation of tender documentation and preparation of contracts in accordance with agreed guidelines Generate reports and conduct presentations as per the service delivery requirements and overall account management Coordinate churn work and minor project works requested by users Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Resolve user's complaints and concerns with solutions and follow up.

Ideal Experience

A minimum of 15+ years in the facility management industry/hospitality industry managing large facility operations Excellent verbal and written communication skills as well as presentation skills Bachelor’s Engineering Degree (Electrical - Preferred) Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field.

Location: On-site –Mumbai, MH

Scheduled Weekly Hours: 48

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

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