Assistant Manager- Facilities

JLL; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

JLL in Mumbai is seeking an Assistant Manager- Facilities to oversee floor operations and day-to-day administration. The role involves supporting the FM, managing stock, and ensuring service quality in a client-focused environment.

You will develop procedures, monitor performance, handle vendor invoices, and ensure statutory compliance. On-site duties require strong PC literacy and proactive process improvements.

Qualifications

• Graduate in any discipline.
• 5–6 years' experience in facilities management.
• Hotel management/building management or business qualifications desirable.
• Proven ability to function effectively as part of a team.

Responsibilities

• Floor Operations and day-to-day administration, including stock tracker reports.
• Assist FM in managing administrative functions and facility services.
• Develop procedures and performance measures to improve work methods and FM reliability.
• Maintain stock levels of consumables and manage supplier contracts as approved.
• Vendor invoices processing and statutory compliance checks.
• Participate in Emergency Evacuation procedures and health and safety reviews.
• Contribute to weekly meetings and monthly management reporting.

Skills

Facilities management

Customer service

People skills

Occupational safety

PC literacy

Continuous improvement

Client reporting

Education

Graduate in any discipline

Hotel/building management or business qualifications desirable

Job description

Title: [Assistant Manager- Facilities]

Business unit: [IFM]

Reporting to: [Manager- Facilities]

Key stakeholders: Client- Bharat Bhandari

Direct reports: Team consisting of Vendor

Duties & responsibilities

• Floor Operations
• Ownership of the day-to-day administration, including reports generation of the stock tracker.
• Provide assistance to the FM in managing all administrative functions, and facility services and any other administrative functions as deemed by client.
• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
• Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
• Maintain appropriate stock levels of all consumables to ensure smooth operations & elevate in time to achieve availability of stocks.
• Maintain appropriate levels of Petty cash to support FM operations.
• Vendor invoices processing aligned with Client finance process.
• Statutory compliance check of all vendor invoices.
• Routinely Inspect all services to ensure performance measures are being maintained
• Set stretch targets for self to achieve maximum team performance

Reporting

• Contribute to the Weekly FM Meeting Minutes
• Contribute to the Monthly Management Report to client and other reports as required

Others

• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews

Performance objectives

• Compliance with the Service Level Agreement established between Jones Lang LaSalle and IQVIA.
• Achievement of contracted Customer Satisfaction expectations
• Achievement of savings initiatives as agreed with IQVIA.
• Delivery of Agreed Initiatives as per IQVIA/Jones Lang LaSalle Initiatives Road Map
• Achievement of service delivery goals as agreed with manager

Key skills

• Experience in Facilities Management is required. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required.

Employee specification

• Graduate in any discipline
• 5 - 6 years' experience in facilities management
• Tertiary qualifications in hotel management / building management and/or business desirable
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

Location:

On-site -Mumbai, MH

Scheduled Weekly Hours:

48

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