Building Operations, Facilities Services

JLL; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JLL in Navi Mumbai seeks a Facilities & Operations Manager to oversee engineering and maintenance activities for Accenture’s site. The role covers budgeting, vendor management, statutory compliance, energy management, and ongoing site improvements to ensure high uptime and safety.

The incumbent will coordinate with Chief Engineer, manage contracts, supervise maintenance schedules, and drive continuous improvement across electrical, HVAC, water, and life-safety systems on a large campus.

Responsibilities

• Coordinate with Chief Engineering on CAPEX/OPEX budgeting for engineering and operations.
• Manage critical spares for all installations per manufacturer recommendations.
• Coordinate with Chief Engineer to secure all M&E contracts.
• Carry out engineering and operational procedures across the site.
• Liaise with local authorities for facility-related compliance and approvals.
• Coordinate with vendors for maintenance of M&E contractors and quality standards.
• Ensure core systems function: electrical, HVAC, PACs, water, plumbing, lifts, cafeteria equipment.
• Ensure maintenance schedules and shutdowns follow OEM guidance and Accenture requirements.
• Daily inspection of logs, history cards, checklists, escalation charts, and PM plans.
• Maintain 100% uptime and deliver seamless service to Accenture.
• Update statutory documents (CIEG, Fire, Lift, Explosive, Pollution Control, etc.).
• Initiate energy management to reduce utility costs.
• Handle small renovation projects from initiation to completion.
• Guide technical staff for closures on workplace issues with CE support.
• Adhere to 52-week M&E maintenance schedules.
• Maintain SLA/KPI alignment with the client.
• Coordinate with transition team during go-live of new facilities.
• Participate in emergency evacuation procedures and health & safety issues.
• Prepare and collate vendor performance data and escalations.
• Track e-fit facility tools (IMT, VMT, Site ops, Site Inspection Tool) per scope.
• Track PM work orders in 360 Facility Tool and QMS monthly.
• Ensure adherence to M&E onboarding processes conducted by DE.
• Hold monthly meetings with builder and update MOM status.
• Ensure trainings per schedule; onboard training for new joiners.
• Monitor DE core responsibilities and assist CE in performance evaluation.
• Coordinate IC-related works without escalations.
• Create DE shift rosters and review M&E/BMS shifts.
• Conduct facility walk-arounds; follow Walk around map and Guide.
• Assist Facility Manager in ISO audits and maintain documentation.
• Coordinate with DM team for any issues needing support.
• Coordinate VIP client visits with Events team and avoid escalations.
• Schedule and lead project meetings and focus reviews.
• Participate in and manage half-yearly fire drills.
• Maintain required checklists as per policy.

Job description

Financial Management

• To coordinate with Chief Engineering in giving inputs for proper planning & managing of the CAPEX &
• OPEX budgets for engineering & operational expenses.
• To manage and control all critical spares for all installations as per manufacturer recommendation and inventory.
• To coordinate with Chief Engineer to have all M&E related contracts in place.

Operations Management

• To carry out all engineering & operational procedures.
• To liaise with local authorities (M&E related) for facility related issues and for all statutory related compliances at all times.
• To liaise with the vendors for maintenance/service practices of M&E contactors to deliver quality work practices in line with the manufacturer recommendations.
• Ensure proper functioning of the following system in the facility All Electrical Systems All HVAC system All PAC’s Water, Plumbing, Sanitary Systems Elevators/Lifts Cafeteria equipment’s
• To ensure that all maintenance related schedules & shut down in consultations with OEM & Accenture are followed.
• Daily inspection of log books, history card, checklist, escalation charts, OCP & PPM schedules etc. for a better management of engineering systems.
• To ensure an uptime of 100% and set up the practices to deliver seamless service to Accenture
• To update and maintain all statutory documents like CIEG, Fire, Lift, Explosive, Pollution Control, etc related to M&E operations.
• To initiate energy management program for reducing the cost on utilities
• Handle (if needed) small renovation projects from initiation to completion
• To ensure and guide the technical staff for closures for all Workplace technical issues in the facility
• To adhere to 52 weeks annual M&E maintenance schedule.
• To maintain consistency on agreed SLA & KPI with the client.
• To coordinate with transition team during go-live of new facilities.
• To participate during emergency evacuation procedure and manage all health & safety issues.
• Prepare and collate data related to vendor performance and escalated as required.
• Track the usage of e-fit facility tool (IMT, VMT, Sites ops modules, Site Inspection Tool) as per defined scope.
• Track all PM work orders in 360 facility tool and QMS on monthly basis.
• Ensure 100% adherence to M&E onboarding process, back to Basic conducted by DE.
• Ensure monthly meeting is held with builder and track the MOM by updating the status.
• Ensure all the mandatory trainings are conducted as per schedule. Conduct onboard training for new joiners.
• To have a close tab on individual DE’s core responsibilities and assist CE on performance evaluation.
• Coordinate for execution of works related to IC requests without escalations.
• Making of DE shift roster and reviewing M&E, BMS shift schedule.
• To go for facility walk around and ensure Walk around map & Guide is followed and maintained.
• To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done.
• To coordinate with DM team for any issues that need help.
• Important and VIP client visits to be coordinated with Events team and should be managed without escalations.
• Should conduct all the scheduled meeting and focus meets with projects as per calendar.
• Should participate and manage half yearly fire drill.
• All the relevant checklist to be governed and maintained as per requirement.

Additional activities

• New initiatives
• Managing site operations in absence of CE.
• Assisting WM/CE during crisis situation/BCP.

Records Management

• To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities
• To update & maintain all records on a daily basis (Log books, History Cards, Equipment details, Service Reports, Incident Reports etc.)

Reporting Management

• Daily Report – DSR/walk around guide, SLA Report, Engineering report
• Weekly report – Major highlights, zonal point, Weekly R&M tracker
• Monthly Report –MMR, fortnightly central store SIH report, Energy Report, IIEE Report, Major works carried out report & Equipment Status Report, LCD Projector Report, Statutory Compliance Report, Monthly report
• Yearly report – Assist CE in preparation of R&M & Utility projections.
• Escalation to be followed during an incident as per escalation matrix.