Builder - Refurb

Cars24; Gurgaon; On-site; INR 2,200,000 - 3,800,000; Full time

Job summary

Cars24 is seeking a highly analytical Program Manager for Refurb Business Operations in Gurgaon, India. The role emphasizes cross-functional leadership, data-driven decision-making, and delivery of strategic initiatives across refurbishment operations.

The ideal candidate thrives in a fast-paced setting with multiple priorities, focusing on process optimization, automation, and governance to enhance efficiency, reduce costs, and improve KPIs.

Qualifications

• Experience in cross-functional project management and driving initiatives across teams.
• Strong data-driven decision-making and KPI tracking.
• Ability to operate in a fast-paced environment with multiple priorities.
• Focus on process optimization, automation, and governance.

Responsibilities

• Lead and execute strategic and operational projects across Refurb Operations to improve business performance.
• Track, analyze, and improve key operational KPIs such as CPV, Quality, and Inventory Ageing.
• Build and maintain dashboards, MIS reports, and business analytics for decision-making.
• Identify process gaps and drive continuous improvement initiatives.
• Implement automation solutions and standardize SOPs across operations.
• Collaborate with Product, Technology, Operations, Finance, Quality, and Supply Chain teams for execution of business initiatives.
• Monitor project timelines and ensure timely delivery of all initiatives.
• Identify and resolve operational bottlenecks proactively.
• Drive vendor governance and performance management initiatives.
• Conduct regular performance reviews and support continuous improvement of vendor ecosystem.
• Provide data-backed insights, reports, and recommendations to leadership.
• Ensure adherence to operational processes, compliance standards, and governance frameworks.
• Continuously work towards improving efficiency, productivity, and cost optimization across operations.

Skills

Data analysis

Project management

Stakeholder management

Automation

Operational excellence

Job description

We are looking for a highly analytical and execution-focused Program Manager for Refurb Business Operations.

The role requires strong problem-solving skills and experience in cross-functional project management.

The candidate should be able to drive operational excellence through data-driven decision-making.

The role involves working with multiple stakeholders and ensuring smooth execution of strategic initiatives.

The candidate should be comfortable in a fast-paced environment with multiple priorities.

The focus will be on process optimization, automation, and operational governance to improve business outcomes.

What you will do:

• Lead and execute strategic and operational projects across Refurb Operations to improve business performance.
• Track, analyze, and improve key operational KPIs such as:
• Cost per Vehicle (CPV)
• Quality
• Inventory Ageing
• Build and maintain dashboards, MIS reports, and business analytics for decision-making.
• Identify process gaps and drive continuous improvement initiatives.
• Implement automation solutions and standardize SOPs across operations.
• Collaborate with Product, Technology, Operations, Finance, Quality, and Supply Chain teams for execution of business initiatives.
• Monitor project timelines and ensure timely delivery of all initiatives.
• Identify and resolve operational bottlenecks proactively.
• Drive vendor governance and performance management initiatives.
• Conduct regular performance reviews and support continuous improvement of vendor ecosystem.
• Provide data-backed insights, reports, and recommendations to leadership.
• Ensure adherence to operational processes, compliance standards, and governance frameworks.
• Continuously work towards improving efficiency, productivity, and cost optimization across operations.