BU SPOC - Techno Commercial

Sourceo; Ahmedabad District; Presencial; INR 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

Sourceo seeks a seasoned GCC Operations professional to own end-to-end service delivery for assigned Business Units in Ahmedabad, India. You will coordinate with Procurement, Governance, GDGC and MDM, and drive governance, data quality, and continuous improvement to meet SLAs and achieve operational excellence.

Candidates should have 8–12 years in procurement/shared services and hands-on experience with SAP/SAP Ariba/SAP MDG or ServiceNow, and a strong track record of stakeholder management.

Formación

• Bachelor's degree in Engineering in any discipline; MBA / PGDM preferred.
• 8-12 years of relevant experience in Procurement, Shared Services/GCC Operations, Governance, Master Data Management or Business Operations.
• Experience in cross-functional stakeholder management and service delivery in an SLA-driven environment.
• Working exposure to SAP, SAP Ariba, SAP MDG, ServiceNow or equivalent systems is preferred.

Responsabilidades

• BU Partnership: Serve as the primary GCC interface for assigned Business Units; understand priorities, clarify requirements, manage expectations and maintain regular stakeholder engagement.
• End-to-End Delivery: Coordinate service delivery across Procurement, Governance, GDGC and MDM; monitor demand, backlog, ageing, dependencies and closure against agreed SOW, SLA and TAT.
• Governance & Escalation: Conduct periodic reviews with Business Units, SDLs, Tower Leads and Team Leads; maintain dashboards and action trackers; resolve bottlenecks and elevate critical risks promptly.
• Procurement Coordination: Support sourcing, contracting, auctions, supplier onboarding, catalogue management, PO-related services and associated governance within the approved GCC scope.
• Master Data & GDGC: Coordinate master data requests and governance across vendor, material, service, customer and finance domains; ensure required validation, approvals, data-quality controls and audit evidence.
• Operational Excellence: Drive process compliance, audit readiness, root-cause resolution, standardization, automation and continuous improvement to enhance quality, productivity and customer experience.

Conocimientos

Stakeholder management

SLA governance

Service delivery

Governance

Data quality

Root-cause analysis

Educación

Bachelor's degree in Engineering

MBA/PGDM preferred

Herramientas

SAP

SAP Ariba

SAP MDG

ServiceNow

Descripción del empleo

| | | | --- | --- | | Key Responsibilities of Role | |

• BU Partnership: Serve as the primary GCC interface for assigned Business Units; understand priorities, clarify requirements, manage expectations and maintain regular stakeholder engagement.
• End-to-End Delivery: Coordinate service delivery across Procurement, Governance, GDGC and MDM; monitor demand, backlog, ageing, dependencies and closure against agreed SOW, SLA and TAT.
• Governance & Escalation: Conduct periodic reviews with Business Units, SDLs, Tower Leads and Team Leads; maintain dashboards and action trackers; resolve bottlenecks and elevate critical risks promptly.
• Procurement Coordination: Support sourcing, contracting, auctions, supplier onboarding, catalogue management, PO-related services and associated governance within the approved GCC scope.
• Master Data & GDGC: Coordinate master data requests and governance across vendor, material, service, customer and finance domains; ensure required validation, approvals, data-quality controls and audit evidence.
• Operational Excellence: Drive process compliance, audit readiness, root-cause resolution, standardization, automation and continuous improvement to enhance quality, productivity and customer experience.

| | | | --- | --- | | Service Delivery | At least 95% adherence to applicable SLA/TAT commitments | | Stakeholder Governance | Regular reviews with timely closure of agreed actions | | Escalation Control | Prompt resolution with zero critical avoidable escalations | | Data & Compliance | Improved data quality, process compliance and audit readiness | | Continuous Improvement | Measurable productivity, quality and automation improvements |

Qualifications

• Bachelor's degree in Engineering in any discipline; MBA / PGDM preferred.
• 8-12 years of relevant experience in Procurement, Shared Services/GCC Operations, Governance, Master Data Management or Business Operations.
• Experience in cross-functional stakeholder management and service delivery in an SLA-driven environment.
• Working exposure to platforms such as SAP, SAP Ariba, SAP MDG, ServiceNow or equivalent systems is preferred.