Broadband Installation & Support Executive

Pmplbroadband; Kolkata District; On-site; INR 167,400 - 279,000; Full time

Job summary

A broadband service provider in Kolkata is seeking an Installation & Support Executive responsible for installing and configuring broadband connections, diagnosing technical issues, and ensuring customer satisfaction. The ideal candidate should have a 12th-grade pass or Diploma in IT/Networking with 1-2 years of experience in ISP support roles. This position involves fieldwork and offers potential for growth within the technical team.

Qualifications

• Minimum qualification is 12th pass or Diploma in IT/Networking.
• 1-2 years of experience in broadband/ISP support roles is required.
• Basic understanding of networking, routers, and cable management is necessary.

Responsibilities

• Install and configure broadband connections at customer premises.
• Diagnose and resolve technical issues related to connectivity.
• Provide on-site and remote customer support as needed.
• Coordinate with the backend technical team for escalations.
• Maintain daily logs and ensure timely ticket closure.

Skills

Customer-focused support

Troubleshooting

Basic networking knowledge

Education

12th pass / Diploma in IT or Networking

Job description

Apply - Broadband Installation & Support Executive

Broadband Installation & Support Executive

Kolkata

Meghbela Broadband is looking for a proactive and customer-focused Installation & Support Executive to join our growing technical team. In this role, you’ll be responsible for broadband setup, troubleshooting, and ensuring top‑notch customer satisfaction on‑site.

Key Responsibilities:

• Install and configure broadband connections at customer premises.
• Diagnose and resolve technical issues related to connectivity, routers, and modems.
• Provide on-site and remote customer support as needed.
• Coordinate with the backend technical team for escalations.
• Maintain daily logs and ensure timely ticket closure.

Requirements:

• Minimum qualification: 12th pass / Diploma in IT or Networking preferred.
• 1‑2 years of experience in broadband/ISP support roles.
• Basic knowledge of networking, routers, and cable management.
• Must be comfortable with field work.