Branch Sales Manager - Karnataka

Ujjivan Small Finance Bank

Visakhapatnam District

Presencial

INR 700.000 - 1.100.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Ujjivan Small Finance Bank Ltd. invites applications for Branch Sales Manager to lead a branch sales team and drive productivity.

You will oversee channel relationships, ensure smooth onboarding of customers and achieve cross-sell targets for liabilities, assets and investments. The role requires Graduation/MBA and 5–6 years in banking with 2+ years in retail banking, plus strong communication and leadership to motivate staff and improve customer service.

Formación

Graduation or MBA in relevant field.
5–6 years in banking with 2+ years in retail banking.

Responsabilidades

Cross-sell liability, investment and asset products to existing and NTB customers.
Ensure seamless onboarding and best-in-class TAT.
Lead and train a high-performing branch sales team.
Maintain customer portfolios and drive retention.

Conocimientos

Team leadership

Sales drive

Customer service

Communication skills

Strategic planning

Educación

Graduation/MBA

Descripción del empleo

POSITION DESCRIPTION

JOB TITLE : Branch Sales Manager

GRADE : SM

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Senior BM/BM

REPORTING INTO : BDE/AAM/AM

ROLE PURPOSE & OBJECTIVE

This role drives the Bank’s operational efficiency by consistently driving team’s productivity and achieving productivity benchmarks. Along with its team of BDE, AAM and AM, this role is responsible for sale of banks products. This role is also important to cultivate networks and partnerships toward existing Current account and Savings account customers and consistently work on Customers retention. Hence, the role incumbent executes action plans on how best to manage Customer Portfolios of existing accounts and to generate new customers. The role incumbent is highly oriented to Customer Service, takes ownership of all customer issues, proactively identifies possible issue and brings any open customer complaint to closure. This role is accountable to bring superior and efficient operationalization of processes on - Account opening, Fixed Deposits, etc.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

CASA Values – as per the branch
TD Targets – as per the branch
CASA Nos & Values – as per branch targets
TD Nos & Value -as per branch
Cross Sell

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business and customer

Cross sell of liability, investment and asset products to both existing and NTB customers.

Customer

Ensure seamless on-boarding experience for customers.
Ensuring best in class TAT and processing standards.
Ensuring that any service complaints are resolved in a timely manner.
Profiling customers and providing them with the right product.
Competitor watch and give relevant suggestion and feedback to constantly improvise products in-tune with the market.

Internal process

Build a strong team.
Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan.
Timely training of team members so as to ensure product knowledge, change in processes are communicated in a timely manner downwards.

Innovation & Learning