Branch Sales Manager

Ujjivan Small Finance Bank Ltd.

Vadodara

Presencial

INR 600.000 - 900.000

Jornada completa

hace 38 horas

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Descripción de la vacante

Ujjivan Small Finance Bank Ltd. is seeking a Branch Sales Manager in Vadodara to drive sales, customer onboarding, and service excellence. The role leads a team of BDE, AAM and AM and focuses on acquiring new customers while servicing existing portfolios.

The candidate should have 5–6 years of experience in retail banking, with 2+ years in core retail banking and a graduation/MBA. Strong customer service, process orientation and cross-selling skills are essential.

Formación

Graduation/MBA is required for this role.
5 to 6 years of experience with 2+ years of core retail banking experience.
Strong focus on customer service, process orientation and timely onboarding.

Responsabilidades

Cross sell of liability, investment and asset products to existing and new-to-bank customers.
Ensure seamless onboarding experience and best-in-class TAT and processing standards.
Resolve service complaints promptly and profile customers to offer the right products.
Build a strong team and train members to ensure product knowledge and updated processes.

Conocimientos

Timely service

Process orientation

Multitasking

Liabilities & assets

Compliance orientation

Product knowledge

Team motivation

Communication skills

Result oriented

Planning & organizing

Customer focus

Relationship management

Driving execution

Coaching

Business acumen

Influencing

Educación

Graduation/MBA

Descripción del empleo

POSITION DESCRIPTION

JOB TITLE : Branch Sales Manager

GRADE : SM

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Senior BM/BM

REPORTING INTO : BDE/AAM/AM

ROLE PURPOSE & OBJECTIVE

This role drives the Bank’s operational efficiency by consistently driving team’s productivity and achieving productivity benchmarks. Along with its team of BDE, AAM and AM, this role is responsible for sale of banks products. This role is also important to cultivate networks and partnerships toward existing Current account and Savings account customers and consistently work on Customers retention. Hence, the role incumbent executes action plans on how best to manage Customer Portfolios of existing accounts and to generate new customers. The role incumbent is highly oriented to Customer Service, takes ownership of all customer issues, proactively identifies possible issue and brings any open customer complaint to closure. This role is accountable to bring superior and efficient operationalization of processes on - Account opening, Fixed Deposits, etc.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

CASA Values – as per the branch
TD Targets – as per the branch
CASA Nos & Values – as per branch targets
TD Nos & Value -as per branch
Cross Sell

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business and customer

Cross sell of liability, investment and asset products to both existing and NTB customers.

Customer

Ensure seamless on-boarding experience for customers.
Ensuring best in class TAT and processing standards.
Ensuring that any service complaints are resolved in a timely manner.
Profiling customers and providing them with the right product.
Competitor watch and give relevant suggestion and feedback to constantly improvise products in-tune with the market.

Internal process

Build a strong team.
Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan.
Timely training of team members so as to ensure product knowledge, change in processes are communicated in a timely manner downwards.

Innovation & Learning