Branch Sales Manager - Karnataka

Ujjivan Small Finance Bank; Ballari District; Presencial; INR 700.000 - 1.700.000; Jornada completa

Descripción de la vacante

Ujjivan Small Finance Bank Ltd. in Karnataka seeks a Branch Sales Manager to lead a branch sales team, drive product penetration, and deliver customer-centric banking services.

You will oversee BDE, AAM and AM, ensure seamless onboarding, best-in-class turnaround times, and timely resolution of service issues. The role focuses on profiling customers, cross-selling liabilities, investments and assets, and building networks to grow both existing and new accounts.

Formación

• Graduation or MBA from a recognized institute.
• 5–6 years of experience with 2+ years in core retail banking.
• Experience in branch banking and customer service is preferred.

Responsabilidades

• Cross sell of liability, investment and asset products to existing and NTB customers.
• Ensure seamless onboarding experience and best-in-class TAT and processing standards.
• Resolve service complaints and profile customers to offer the right products.
• Monitor competitors and provide feedback to improve products.
• Build a strong team and train members on product knowledge and process changes.

Conocimientos

Team leadership

Customer focus

Multitasking

Liabilities & assets knowledge

Compliance orientation

Educación

Graduation/MBA

Descripción del empleo

POSITION DESCRIPTION

JOB TITLE : Branch Sales Manager

GRADE : SM

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Senior BM/BM

REPORTING INTO : BDE/AAM/AM

ROLE PURPOSE & OBJECTIVE

This role drives the Bank’s operational efficiency by consistently driving team’s productivity and achieving productivity benchmarks. Along with its team of BDE, AAM and AM, this role is responsible for sale of banks products. This role is also important to cultivate networks and partnerships toward existing Current account and Savings account customers and consistently work on Customers retention. Hence, the role incumbent executes action plans on how best to manage Customer Portfolios of existing accounts and to generate new customers. The role incumbent is highly oriented to Customer Service, takes ownership of all customer issues, proactively identifies possible issue and brings any open customer complaint to closure. This role is accountable to bring superior and efficient operationalization of processes on - Account opening, Fixed Deposits, etc.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• CASA Values – as per the branch
• TD Targets – as per the branch
• CASA Nos & Values – as per branch targets
• TD Nos & Value -as per branch
• Cross Sell

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business and customer

• Cross sell of liability, investment and asset products to both existing and NTB customers.

Customer

• Ensure seamless on-boarding experience for customers.
• Ensuring best in class TAT and processing standards.
• Ensuring that any service complaints are resolved in a timely manner.
• Profiling customers and providing them with the right product.
• Competitor watch and give relevant suggestion and feedback to constantly improvise products in-tune with the market.

Internal process

• Build a strong team.
• Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan.
• Timely training of team members so as to ensure product knowledge, change in processes are communicated in a timely manner downwards.

Innovation & Learning

• Enhance on-job self-learning.
• Ensure timely completion of training / learning programs assigned time to time for self and for the team.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Graduation/MBA

Qualifications

• Graduation/MBA

Experience(Years and Core Experience Type)

• 5 to 6 years of experience with 2+ years of core retail banking experience.

Certifications

• NA

Functional Skills

• Timely customer service
• Process Orientation
• Multitasking ability
• Knowledge of liabilities & asset products
• Compliance orientation

Behavioral Skills

• Product and process knowledge
• Able to motivate a team
• Communication and management skills
• Result oriented

Competencies

• Planning and Organizing
• Customer Focus
• Managing Relationships
• Driving Execution
• Collaborating
• Coaching
• Business Acumen
• Influencing

KEY INTERACTIONS

• Business Team
• Product team
• Marketing Team

PREPARED BY: Priyanka Pal

DATE: 14-02-2024

REVIEWED BY: Jyothi Mohan

DATE: 15-02-2024

LAST UPDATED BY: TM Team

DATE: 17-02-2024