Branch Sales Manager

Ujjivan Small Finance Bank Ltd.

Surat

On-site

INR 600,000 - 1,200,000

Full time

2 days ago

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Job summary

Ujjivan Small Finance Bank Ltd. is hiring a Branch Sales Manager for our Branch Banking department. The role focuses on cross-selling liability, investment, and asset products while ensuring seamless customer onboarding and high service standards.

The candidate should have Graduation/MBA with 5–6 years of experience, including 2+ years in core retail banking, and possess strong customer service, process orientation, and team-building abilities.}}

Qualifications

Graduation/MBA is required.
5–6 years of overall experience with 2+ years in core retail banking.
Strong customer service and relationship skills.

Responsibilities

Cross sell liability, investment and asset products to existing and NTB customers.
Ensure seamless onboarding experience for customers and maintain best-in-class TAT.
Resolve service complaints promptly and profile customers to offer suitable products.
Build and train a high-performing team; drive process improvements and customer journey enhancements.
Provide timely training on product knowledge and process changes.

Skills

Timely service

Process orientation

Multitasking

Liabilities products

Compliance orientation

Education

Graduation/MBA

Job description

POSITION DESCRIPTION

JOB TITLE : Branch Sales Manager

GRADE : SM

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Senior BM/BM

REPORTING INTO : BDE/AAM/AM

ROLE PURPOSE & OBJECTIVE

This role drives the Bank’s operational efficiency by consistently driving team’s productivity and achieving productivity benchmarks. Along with its team of BDE, AAM and AM, this role is responsible for sale of banks products. This role is also important to cultivate networks and partnerships toward existing Current account and Savings account customers and consistently work on Customers retention. Hence, the role incumbent executes action plans on how best to manage Customer Portfolios of existing accounts and to generate new customers. The role incumbent is highly oriented to Customer Service, takes ownership of all customer issues, proactively identifies possible issue and brings any open customer complaint to closure. This role is accountable to bring superior and efficient operationalization of processes on - Account opening, Fixed Deposits, etc.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

CASA Values – as per the branch
TD Targets – as per the branch
CASA Nos & Values – as per branch targets
TD Nos & Value -as per branch
Cross Sell

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business and customer

Cross sell of liability, investment and asset products to both existing and NTB customers.

Customer

Ensure seamless on-boarding experience for customers.
Ensuring best in class TAT and processing standards.
Ensuring that any service complaints are resolved in a timely manner.
Profiling customers and providing them with the right product.
Competitor watch and give relevant suggestion and feedback to constantly improvise products in-tune with the market.

Internal process

Build a strong team.
Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan.
Timely training of team members so as to ensure product knowledge, change in processes are communicated in a timely manner downwards.

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