Branch Sales Manager - Karnataka

Ujjivan Small Finance Bank

Hosapete

Presencial

INR 700.000 - 1.000.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Ujjivan Small Finance Bank Ltd. is seeking a Branch Sales Manager to lead a branch team and drive sales of banking products, focusing on acquiring new customers and servicing existing ones.

You will ensure smooth onboarding, fast processing, and high customer satisfaction while coordinating with BDE, AAM, and AM to achieve branch targets. The role requires 5–6 years of experience, with at least 2 years in core retail banking, and a background in graduation or MBA.

Formación

Graduation/MBA required.
5–6 years of experience with 2+ years core retail banking.

Responsabilidades

Cross sell of liability, investment and asset products to existing and NTB customers.
Ensure seamless on-boarding experience for customers and best-in-class TAT and processing standards.
Resolve service complaints in a timely manner and profile customers to offer the right product.
Monitor competitor activity and provide feedback to improve products.
Build a strong team and eliminate bottlenecks in processes to rejuvenate the customer journey at the branch.
Ensure timely training of team members for product knowledge and process updates.
Encourage on-job self-learning and ensure timely completion of training for self and team.

Conocimientos

Timely customer service

Process Orientation

Multitasking ability

Knowledge of liabilities & assetprdts

Compliance orientation

Communication and management

Result oriented

Educación

Graduation/MBA

Descripción del empleo

POSITION DESCRIPTION

JOB TITLE : Branch Sales Manager

GRADE : SM

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Senior BM/BM

REPORTING INTO : BDE/AAM/AM

ROLE PURPOSE & OBJECTIVE

This role drives the Bank’s operational efficiency by consistently driving team’s productivity and achieving productivity benchmarks. Along with its team of BDE, AAM and AM, this role is responsible for sale of banks products. This role is also important to cultivate networks and partnerships toward existing Current account and Savings account customers and consistently work on Customers retention. Hence, the role incumbent executes action plans on how best to manage Customer Portfolios of existing accounts and to generate new customers. The role incumbent is highly oriented to Customer Service, takes ownership of all customer issues, proactively identifies possible issue and brings any open customer complaint to closure. This role is accountable to bring superior and efficient operationalization of processes on - Account opening, Fixed Deposits, etc.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

CASA Values – as per the branch
TD Targets – as per the branch
CASA Nos & Values – as per branch targets
TD Nos & Value -as per branch
Cross Sell

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business and customer

Cross sell of liability, investment and asset products to both existing and NTB customers.

Customer

Ensure seamless on-boarding experience for customers.
Ensuring best in class TAT and processing standards.
Ensuring that any service complaints are resolved in a timely manner.
Profiling customers and providing them with the right product.
Competitor watch and give relevant suggestion and feedback to constantly improvise products in-tune with the market.

Internal process

Build a strong team.
Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan.
Timely training of team members so as to ensure product knowledge, change in processes are communicated in a timely manner downwards.

Innovation & Learning