Branch Sales Counsellor / SSAO

Aakash Educational Services (AESL); Panchkula; On-site; INR 250,000 - 360,000; Full time

Job summary

Aakash Educational Services (AESL) in India seeks an SSAO to drive sales of the company’s exclusive educational courses through counselling, calls and emails, while ensuring timely fee collection and a smooth student journey with admin support.

You will build rapport with students and parents, address concerns promptly, and uphold internal compliance during daily operations.

Qualifications

• Proficient in Microsoft Office and writing emails.
• Bachelor's degree is required; advanced degrees preferred.

Responsibilities

• Contribute towards revenue by selling/exceeding targets with the company's courses through counselling, calls and emails.
• Ensure collection of outstanding fees from parents within the specified time.
• Ensure a smooth student journey by handling related administrative activities from start to end.
• Develop a strong rapport with students and parents and address their concerns with quick resolutions.
• Adhere to internal processes and compliance standards.

Skills

Sales persuasion

Customer orientation

Emotional intelligence

Communication skills

Education

Bachelor's degree

BTech / MBA / Masters in Psychology, Education etc.

Tools

Microsoft Office

Job description

As an SSAO, you are expected to:

1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
2. Ensure collection of outstanding fee from parents within the specified time.
3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
5. Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
3. Fluency in communication of English and Regional language.

Must have Attitude:

1. Customer Orientation
2. Sense of Ownership and Accountability.
3. Result orientation
4. Emotional intelligence for working in a Team.

Qualification:

1. Must have bachelors degree.
2. Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:

• Previous experience in counselling of educational services.
• Previous experience of Business to Customer (B2C) sales across industries