Counsellor (Inside Sales)

Aakash Educational Services (AESL); Gwalior District, Indore District; On-site; INR 260,000 - 380,000; Full time

Job summary

Aakash Educational Services (AESL) is seeking a SSAO to help drive revenue by counselling students and parents and by upselling the company's exclusive courses through personal interaction, calls, and emails. You will ensure timely fee collection, smooth student onboarding and ongoing administrative support, while delivering a positive customer experience and following internal processes and compliances.

Candidates should be calm, empathetic, and patient, with fluent English and regional

Qualifications

• Proficiency in personal counselling, telephone calls and emails to drive revenue.
• Ability to handle students and parents with empathy and patience.
• Fluency in English and regional language.

Responsibilities

• Contribute towards revenue generation by selling courses to students and parents through counselling, calls and emails.
• Ensure collection of outstanding fee from parents within the specified time.
• Ensure a smooth student journey from start to end at Aakash Institute by handling administrative activities.
• Provide delightful customer service by building rapport with students and parents and resolving concerns.
• Adhere to internal processes and compliances.

Skills

Sales skills

Customer service

Communication

Tools

MS Office

Email tools

Job description

Role & responsibilities

1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.


2. Ensure collection of outstanding fee from parents within the specified time.


3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.


4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.


5. Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.


2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.


3. Fluency in communication of English and Regional language.