Sales Counsellor

Aakash Educational Services (AESL); Agra District; On-site; INR 240,000 - 360,000; Full time

Job summary

Aakash Educational Services (AESL) invites applications for the role of Student Support Admission Officer (SSAO) in Agra district. You will counsel students and parents, guide them through the enrollment journey, and coordinate onboarding to ensure a delightful experience.

The role emphasizes achieving sales targets through personal counselling, calls, and emails while ensuring timely fee collection and adherence to internal processes.

Qualifications

• Bachelor’s degree required in any field.
• Preferred advanced degrees: BTech, MBA, or Masters in Psychology/Education.
• Experience counseling educational services and B2C sales.

Responsibilities

• Counsel students and parents to explain courses and enrollment options.
• Assist in enrolment, onboarding, and managing administrative steps.
• Drive revenue by meeting sales targets through counselling and outreach.
• Maintain good customer service and resolve issues promptly.
• Ensure adherence to internal processes and compliances.

Skills

Sales persuasion

Customer empathy

MS Office

Email writing

English & regional language

Education

Bachelor's degree

BTech / MBA / Masters in Psychology or Education

Tools

Sales software

Job description

Purpose of the SSAO role:

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

As an SSAO, you are expected to:

1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
2. Ensure collection of outstanding fee from parents within the specified time.
3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
5. Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
3. Fluency in communication of English and Regional language.

Must have Attitude:

• Customer Orientation
• Sense of Ownership and Accountability.
• Result orientation
• Emotional intelligence for working in a Team.

Qualification:

1. Must have bachelor’s degree.
2. Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:

1. Previous experience in counselling of educational services.
2. Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions:

External

• Students, Parents & School’s Representatives.

Internal

• Branch’s Academic & Non-Academic teams.
• Regional Student Support Centre.
• Regional Sales & Operations Team.