Student Counsellor - Akola

Aakash Educational Services (AESL); Akola District; On-site; INR 300,000 - 420,000; Full time

Job summary

Aakash Educational Services (AESL) is hiring for SSAO to drive revenue by achieving sales targets. You will counsel students and parents, conduct follow-ups via calls and emails, and guide applicants through admission processes.

You will ensure timely fee collections, maintain a smooth student journey, and deliver exceptional customer service by building rapport, addressing concerns, and adhering to processes and compliances.

Qualifications

• An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
• Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
• Fluency in communication of English and Regional language.

Responsibilities

• Contribute towards revenue generation by working on the sales targets, by selling/up‑selling/cross‑selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
• Ensure collection of outstanding fee from parents within the specified time.
• Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
• Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
• Ensure adherence to internal processes and compliances.

Job description

Role & responsibilities

• Contribute towards revenue generation by working on the sales targets, by selling/up‑selling/cross‑selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
• Ensure collection of outstanding fee from parents within the specified time.
• Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
• Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
• Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

• An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
• Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
• Fluency in communication of English and Regional language.