Branch Relationship Officer - Pune

Axis Bank; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Axis Bank in Pune invites applications for a banking role focusing on sales, CRM, and customer service. The incumbent will promote credit cards, loans, and other banking products while ensuring compliance and delivering service excellence.

You will engage with customers across branches, introduce digital channels, and maintain regulatory standards in a fast-paced environment.

Responsibilities

• Sales & Cross-Selling: Actively sell products like credit cards, insurance, and personal loans, while also handling CASA opening.
• Customer Relationship Management (CRM): Engage with mapped clients to provide financial solutions and deepen relationships.
• Operational Support: Handle customer transactions and service requests within defined turnaround times (TAT).
• Digital Adoption: Introduce customers to alternative banking channels such as internet, mobile, and WhatsApp banking.
• Compliance: Adhere to regulatory guidelines and audit requirements.

Job description

Key Responsibilities

• Sales & Cross-Selling: Actively sell products like credit cards, insurance, and personal loans, while also handling CASA (Current Account Savings Account) opening.


• Customer Relationship Management (CRM): Engage with mapped clients to provide financial solutions and deepen relationships.


• Operational Support: Handle customer transactions and service requests within defined turnaround times (TAT).


• Digital Adoption: Introduce customers to alternative banking channels such as internet, mobile, and WhatsApp banking.


• Compliance: Adhere to regulatory guidelines and audit requirements.

Location - Pune, Maharashtra

Regards,

Manali