Branch Relationship Officer

Eureka Learnings; Delhi; On-site; INR 3,451,000 - 3,791,000; Full time

Benefits offered by this job

Cell phone reimbursement

Health insurance

Internet reimbursement

Leave encashment

Life insurance

Paid sick time

Paid time off

Provident Fund

Job summary

AXIS BANK is hiring a Branch Relationship Officer (BRO) for a Delhi branch. You will manage relationships with customers visiting the branch, understand their financial needs, and recommend suitable banking products and services.

The role involves promoting cross-sell of savings accounts, current accounts, fixed deposits, loans, and credit cards; assisting with account opening, documentation, and banking transactions; and providing excellent service while complying with KYC norms and

Qualifications

• Manage relationships with branch customers and understand financial needs.
• Assist with account opening, documentation, and transactions.
• Ensure compliance with KYC norms and regulatory guidelines.

Responsibilities

• Build and maintain strong customer relationships at the branch.
• Recommend and cross-sell banking products (savings, current, FDs, loans, cards).
• Assist in account opening, documentation, and banking transactions.
• Deliver excellent customer service and resolve queries efficiently.
• Ensure adherence to bank policies and regulatory guidelines.
• Support branch staff to meet sales and service targets.
• Maintain regular follow-up with customers for long-term relationships.

Skills

Relationship management

Cross-selling

Customer service

KYC compliance

Job description

Job Role: Branch Relationship Officer (BRO) at AXIS BANK
CTC: 4.54LPA FIXED.

Key Responsibilities:

• Manage and build strong relationships with customers visiting the bank branch.
• Understand customer financial needs and recommend suitable banking products and services.
• Promote and cross-sell products such as savings accounts, current accounts, fixed deposits, loans, and credit cards.
• Assist customers with account opening, documentation, and banking transactions.
• Provide excellent customer service and resolve customer queries efficiently.
• Ensure compliance with bank policies, KYC norms, and regulatory guidelines.
• Work closely with branch staff to achieve sales and service targets.
• Maintain regular follow-up with customers to strengthen long-term relationships.

Career Growth

Candidates selected through the program will be trained and placed as Branch Relationship Officer with a designation of Assistant Manager, with opportunities to grow.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,768.08 - ₹28,310.10 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person