Branch Operations Executive

Digitide; Muzaffarpur; On-site; INR 312,000 - 469,000; Full time

Job summary

Digitide, a global AI-led solutions provider, is seeking a Branch Operations Executive in India. Responsible for optimizing branch processes, supporting customers, and driving a productive work environment.

You will lead the branch team, ensure compliance with policies, monitor performance, and collaborate across departments to enhance efficiency and service quality. A customer-centric approach and strong communication are essential for success.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• Minimum 3 years of experience in branch operations or customer support in BFSI preferred.
• Strong leadership and interpersonal skills; ability to motivate a team.
• Excellent problem-solving and analytical abilities with a focus on process optimization.
• Proficiency in MS Office and common business software.
• Strong communication skills, both verbal and written.

Responsibilities

• Oversee daily branch operations, ensuring adherence to policies and procedures.
• Coordinate and guide branch team activities, providing support as needed.
• Handle customer inquiries and complaints with timely, accurate resolutions.
• Monitor branch performance and implement improvements to boost productivity.
• Maintain accurate records and ensure data integrity and confidentiality.
• Collaborate with other departments to ensure smooth workflow and integration.
• Conduct regular staff training to promote learning and development.
• Stay updated on industry trends and best practices to improve operations.
• Build and maintain strong customer relationships to support brand image.
• Ensure regulatory compliance and high standards of ethical conduct.

Skills

Leadership

Communication

Problem solving

Time management

Education

Bachelor's degree in Business Administration

Tools

MS Office

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Branch Operations Executive, you will play a vital role in ensuring the smooth functioning of our branch operations. Your primary focus will be on optimizing processes, enhancing efficiency, and providing exceptional support to our customers. You will be the driving force behind maintaining a positive and productive work environment, fostering a culture of excellence, and contributing to the overall success of our organization.

Responsibilities

• Oversee daily branch operations, ensuring compliance with policies and procedures.


• Manage and coordinate the activities of the branch team, providing guidance and support.


• Handle customer inquiries and complaints, ensuring timely and accurate resolutions.


• Monitor and analyze branch performance, identifying areas for improvement and implementing strategies to enhance productivity.


• Maintain accurate records and documentation, ensuring data integrity and confidentiality.


• Collaborate with other departments to ensure seamless integration and efficient workflow.


• Conduct regular training sessions for branch staff, promoting continuous learning and development.


• Stay updated with industry trends and best practices, implementing innovative solutions to enhance operations.


• Build and maintain strong relationships with customers, fostering a positive brand image.


• Ensure compliance with regulatory requirements and maintain high standards of ethical conduct.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.


• Minimum 3 years of experience in a similar role, preferably in the BFSI industry.


• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.


• Excellent problem-solving and analytical abilities, with a focus on process optimization.


• Proficiency in using MS Office suite and other relevant software applications.


• Strong communication skills, both verbal and written, with the ability to interact effectively with customers and colleagues.


• Ability to work independently and manage multiple tasks simultaneously.


• Excellent organizational skills and attention to detail.


• Willingness to adapt to changing environments and embrace new technologies.


• A customer-centric approach and a passion for delivering exceptional service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 263526


• Job Category Customer Support/Operations | BPM