Branch Operations Executive

Digitide; Bhilwara; On-site; INR 450,000 - 750,000; Full time

Job summary

Digitide is seeking a Branch Operations Executive to oversee daily branch operations, coordinating with multiple teams to ensure smooth workflows and efficient back-office processes. The role focuses on handling customer inquiries, maintaining records, and ensuring policy compliance to support operational excellence.

The ideal candidate has a Bachelor's degree and at least 3 years of BFSI experience, with strong organizational, analytical, and communication skills.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar role, preferably in the BFSI industry.
• Strong knowledge of back-office operations and processes.
• Excellent organizational and time management skills.
• Proficient in MS Office and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Effective communication and interpersonal skills.
• Analytical mindset with problem-solving abilities.
• Willingness to learn and adapt to new technologies and processes.
• A customer-centric approach and a commitment to delivering exceptional service.

Responsibilities

• Manage and oversee daily branch operations, ensuring smooth workflow.
• Coordinate and communicate with various teams to align operations.
• Implement and maintain efficient back-office processes and systems.
• Handle customer inquiries and provide timely resolutions.
• Ensure compliance with company policies and procedures.
• Monitor and analyze operational data to identify areas for improvement.
• Train and mentor junior staff members on operational procedures.
• Collaborate with the management team to develop and implement strategic plans.
• Maintain accurate records and documentation for auditing purposes.
• Ensure a high level of customer satisfaction through prompt and effective service.

Skills

Back-office operations

Organizational skills

Time management

Communication skills

MS Office

Independent work

Analytical mindset

Problem solving

Customer focus

Learning mindset

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Branch Operations Executive will be an integral part of our team, responsible for overseeing and managing daily operations within our branch. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with various teams. The ideal candidate will have a strong understanding of back-office processes and be able to ensure smooth and efficient operations, ultimately contributing to the overall success of the company.

Responsibilities

• Manage and oversee daily branch operations, ensuring smooth workflow.
• Coordinate and communicate with various teams to align operations.
• Implement and maintain efficient back-office processes and systems.
• Handle customer inquiries and provide timely resolutions.
• Ensure compliance with company policies and procedures.
• Monitor and analyze operational data to identify areas for improvement.
• Train and mentor junior staff members on operational procedures.
• Collaborate with the management team to develop and implement strategic plans.
• Maintain accurate records and documentation for auditing purposes.
• Ensure a high level of customer satisfaction through prompt and effective service.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar role, preferably in the BFSI industry.
• Strong knowledge of back-office operations and processes.
• Excellent organizational and time management skills.
• Proficient in using MS Office and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Effective communication and interpersonal skills.
• Analytical mindset with problem-solving abilities.
• Willingness to learn and adapt to new technologies and processes.
• A customer-centric approach and a commitment to delivering exceptional service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 262222
• Job Category Customer Support/Operations | BPM