Branch Operations Executive

Digitide; Bengaluru; On-site; INR 420,000 - 650,000; Full time

Job summary

Digitide in Bengaluru is seeking a Branch Operations Executive to oversee daily operations of the CLM Domestic BFSI back-office. You will ensure smooth customer interactions, maintain records, and support a collaborative team in delivering high service standards.

The role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks while upholding company policies. We value customer-centric communication and a proactive mindset to drive process

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 2 years of experience in a similar role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong organizational and time management abilities.
• Proficiency in using MS Office and other relevant software.

Responsibilities

• Oversee daily branch operations and ensure compliance with company policies and procedures.
• Manage and coordinate customer inquiries, providing timely and accurate information.
• Handle customer complaints and escalated issues to the appropriate team members.
• Maintain accurate records and documentation of branch activities.
• Collaborate with the marketing team to promote branch services and events.
• Ensure the branch is well-equipped with necessary resources and supplies.
• Conduct regular audits and quality checks to maintain high standards.
• Train and mentor new team members, providing guidance and support.
• Assist in developing and implementing process improvements.
• Represent the company professionally and maintain a positive brand image.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Time management

MS Office proficiency

Independent work

Analytical problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Branch Operations Executive will play a vital role in our CLM Domestic BFSI | Manpower - Back office department. They will be responsible for overseeing daily operations, ensuring smooth customer interactions, and maintaining a positive work environment. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with a diverse team.

Responsibilities

• Oversee daily branch operations and ensure compliance with company policies and procedures.
• Manage and coordinate customer inquiries, providing timely and accurate information.
• Handle customer complaints and escalated issues to the appropriate team members.
• Maintain accurate records and documentation of branch activities.
• Collaborate with the marketing team to promote branch services and events.
• Ensure the branch is well-equipped with necessary resources and supplies.
• Conduct regular audits and quality checks to maintain high standards.
• Train and mentor new team members, providing guidance and support.
• Assist in developing and implementing process improvements.
• Represent the company professionally and maintain a positive brand image.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 2 years of experience in a similar role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with a customer‑centric approach.
• Strong organizational and time management abilities.
• Proficiency in using MS Office and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Analytical skills for data interpretation and problem‑solving.
• Flexibility to adapt to changing work environments and priorities.
• Willingness to learn and stay updated with industry trends.
• A positive attitude and a passion for delivering exceptional customer service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 260128
• Job Category Customer Support/Operations | BPM