Branch Manager - Retail Microfinance Banking Sales

Tata Capital Finance Ltd; Krishna District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tata Capital Finance Ltd invites applications for a Branch Manager – Retail MFB/Sales at Gannavaram on Main Road. You will lead loan officers and field staff to achieve branch targets while maintaining portfolio quality and compliance.

This role requires strong people leadership, daily run-rate planning, and regular field visits to motivate staff, monitor performance, and ensure timely repayments. You will uphold brand standards and maintain branch records.

Qualifications

• Graduate in any discipline.

Responsibilities

• Lead and motivate loan officers and field staff to meet branch targets.
• Ensure portfolio quality and timely repayments through effective controls.
• Plan and execute collection strategies within the branch radius.
• Conduct regular field visits to assess performance and intervene as needed.
• Maintain branch registers and ensure compliance with processes and audits.

Skills

Team leadership

Sales target achievement

Portfolio risk management

Field visits

Customer service

Education

Graduate in any discipline

Job description

Branch Manager - Retail MFB - Sales - Gannavaram - Main Road - J Grades

Achieving sales targets while ensuring best in class portfolio quality of the branch.

• Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets.
• Ensuring maximum collection efficiency of branch and regular repayment of all customers.
• Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio.
• Conducting regular field visits to guide and motivate the Loan Officers & Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary.
• Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds.
• Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities
• Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch
• Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization.
• Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction.
• Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers.
• Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management.
• Ensure that all staff are adequately trained on the Products of the company and Processes.

Qualification : Graduate in any discipline