Branch Manager - Retail MFB

Tata Capital; Guntur District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Capital in India seeks a Branch Manager to lead a team of Loan Officers and Field Staff at the branch, driving targets while ensuring a high-quality portfolio.

You will oversee collections, guide field visits, and ensure regulatory and internal process adherence to deliver consistent customer satisfaction and business growth.

Qualifications

• Graduate in any discipline.

Responsibilities

• Lead a team of Loan Officers and Field Staff to meet branch targets.
• Ensure maximum collection efficiency and regular repayments.
• Design collection strategy within the operational radius to maintain quality portfolio.
• Conduct regular field visits and assess officer performance.
• Track repayment of regular customers and follow up on delinquents and frauds.
• Conduct daily/evening meetings to ensure run rate and planning.
• Maintain branch records and ensure compliance, audits and HR processes.
• Develop staff through training and monitoring training needs.
• Improve First Time Right (FTR) and TAT while ensuring customer satisfaction.
• Maintain brand alignment and recall among customers and non-customers.
• Ensure adherence to systems and processes laid down by Senior Management.
• Train staff on product knowledge and processes.

Skills

Team leadership

Sales target achievement

Portfolio quality management

Collection strategy

Field visits

Staff training

Compliance & documentation

Customer satisfaction

Education

Graduate in any discipline

Job description

Achieving sales targets while ensuring best in class portfolio quality of the branch.

• - Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets.
• - Ensuring maximum collection efficiency of branch and regular repayment of all customers.
• - Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio.
• - Conducting regular field visits to guide and motivate the Loan Officers & Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary.
• - Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds.
• - Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities
• - Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch
• - Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization.
• - Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction.
• - Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers.
• - Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management.
• - Ensure that all staff are adequately trained on the Products of the company and Processes.

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Qualification : Graduate in any discipline