Branch Manager - Retail Branch Banking

SkillLabs; Jhajjar; Vor Ort; INR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

SkillLabs is seeking a Branch Manager to oversee daily branch operations, drive profitability and ensure regulatory compliance at the Haryana Jhajjar location. You will manage lending, product sales, customer service and security while coaching staff to achieve sales targets.

The role demands strong leadership, banking product knowledge and a proven network within the community to grow CASA, deposits and loan book. You will mentor teams and deliver service excellence across all touchpoints.

Qualifikationen

• Prior experience as branch manager will be an add-on.
• Rich experience in client acquisition, portfolio management and compliance management.
• Experience in team handling and staff coaching.

Aufgaben

• Administer daily branch operations including lending, product sales, customer service and security and safety in accordance with the Bank's objectives.
• Drive business growth through development and cross-selling.
• Provide superior customer relations and coach staff to promote sales culture.
• Achieve branch sales goals via new business, referrals and relationship retention.
• Maintain Annual Operating Plan and track product (liability, assets and fees) wise.
• Conduct weekly/monthly reviews of outbound and inbound sales.
• Onboard new customers and ensure smooth onboarding.
• Cross-sell products to new and existing customers.
• Lead daily huddles to align staff with daily plan and agenda.
• Monitor reports and CRM to manage leads and activity.
• Segment customers to grow the journal-ledger base.
• Build capability and mentor new/joiners.
• Provide timely feedback and conduct training programs.

Kenntnisse

Analytical

Communication

Banking products

Networking

Current Accounts

Team leadership

Jobbeschreibung

In this profile you will manage the assigned branch & run it as a profit centre by managing the revenues & operations as per the compliances. Handle branch operations & work on per client revenue by targeting TPP X-selling, Liability Acquisition.

Required Candidate Profile

Prior experience as branch manager will be an add on. Rich experience in client acquisition, portfolio management, compliance management & team handling.

Job Role And Responsibilities

• Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
• Enhance and contribute in the growth of the company through Business Development
• Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
• Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise
• Weekly/monthly reviews for outbound and as well as for inbound sales
• Prepare and review monthly activity calendar of outbound activities for RM,BSM/SOs on a weekly basis.
• Ensure proper on-boarding of all new customers acquired
• Cross-sell of products with new and as well as with existing customers
• Conduct daily morning huddles to discuss daily plan and agenda for employees
• Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
• Maintain customer relationship through sourcing and on-boarding process
• Monitor DSR (Daily Sales report) on a regular basis
• Manage leads through CRM (software used for entering the generated leads)
• Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
• Capability building and manpower management
• Mentor/Guide new joinees as well as existing branch employees
• Brief employees on their role and expectations from them
• Provide timely feedback to employees on a regular basis (structured feedback)
• Conduct workshops and training programs for the employees

Deliverables

Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, Gold etc.

Maintain a healthy asset and liability book i.e., Journal Ledger growth

Customer Service

• Manage key branch relationships
• Ensure wait time within permissible limits as per segmental service approach
• Achieve customer service index scores target
• Ensuring no escalations at branch and complaint handling

Compliance And Risk Management

• Ensure operations, risk control and process adherence at branches
• Ensure RBI audits, inspections
• Maintain branch audit scores

Branch Profitability

• Ensure Growth in NII (Net Interest Income) for branch
• Increase fee income
• Ensure OPEX optimization (to reduce operational cost)
• Manage cost of cash holding at branch

Brand Administration

• Adhere to standardized branch guidelines
• Upkeep and maintain the branch (spic and span adherence to FIVE S norms)
• Ensure availability of necessary infrastructure in branch

Skills And Competencies

• Analytical Skills
• Good Communication Skills
• Knowledge and understanding of banking products and services
• Strong network within and outside the branch
• Current-Account Knowledge
• Team handling skills