Branch Manager - Retail MFB

Tata Capital; Asifabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Capital in Telangana seeks a Branch Manager to drive sales targets while maintaining portfolio quality at the branch. You will lead loan officers and field staff in daily operations and ensure disciplined collection and risk controls.

This role requires regular field visits, team motivation, and training to align with market opportunities. You will ensure compliance, maintain records, and uphold brand values while delivering excellent customer service.

Qualifications

• Graduate in any discipline.

Responsibilities

• Lead a team of Loan Officers/Field Staff to achieve targets.
• Ensure maximum collection efficiency and timely repayments.
• Design and implement branch-level collection strategy to maintain portfolio quality.
• Conduct regular field visits to guide staff and assess performance.
• Monitor repayment, follow up on delinquents and frauds.
• Hold daily/shift meetings to plan run rate and performance.
• Maintain branch operations, records, compliance, audits, HR/admin issues.
• Identify training needs and optimize resources for market opportunities.
• Guide staff to improve First Time Right (FTR) and TAT, enhance customer satisfaction.
• Maintain brand-aligned branch and drive brand retention.

Skills

Team leadership

Sales targets

Field visits

Planning

Customer service

Staff training

Education

Graduate in any discipline

Job description

Achieving sales targets while ensuring best in class portfolio quality of the branch.

• Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets.
• Ensuring maximum collection efficiency of branch and regular repayment of all customers.
• Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio.
• Conducting regular field visits to guide and motivate the Loan Officers Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary.
• Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds.
• Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities
• Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch
• Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization.
• Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction.
• Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers.
• Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management.
• Ensure that all staff are adequately trained on the Products of the company and Processes.

Qualification : Graduate in any discipline