Branch Manager – Retail Banking Scaleneworks

The Corporate Institute; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

The Corporate Institute in Bengaluru is seeking a dynamic leader to head its retail banking branch operations. You will drive sales, deliver superior service, ensure regulatory compliance, and build a high-performing team aligned with the bank's vision.

This role requires hands-on management, cross-functional collaboration, and a focus on process improvements and digital adoption to meet business targets and customer expectations.

Qualifications

• Experience in retail banking operations and sales leadership.
• Proven ability to drive revenue and customer satisfaction.

Responsibilities

• Lead and manage branch operations to achieve targets while ensuring compliance.
• Drive branch-level sales across retail banking products.
• Develop local market strategies to grow customer base and wallet share.
• Ensure high standards of customer service and prompt resolution of queries.
• Oversee reporting, audits, and risk management.
• Coach and develop branch staff through training and performance reviews.
• Champion digital adoption and process improvements.
• Translate strategy into actionable branch plans.
• Foster ownership, accountability, and continuous improvement.
• Maintain documentation, cash management, and security protocols.

Skills

Customer Orientation

Drive for Results

Quality Focus

Problem Solving

Leadership

Influence and Impact

Professional Entrepreneurship

Change Management

Tools

MS Office

Banking software

Job description

Job Description:

Purpose:

To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks’ vision and values.

Key Responsibilities:

Business Development & Revenue Generation:

• Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
• Identify local market opportunities and develop strategies to increase customer base and wallet share.
• Ensure cross-selling and upselling of products through effective customer engagement.

Customer Service & Relationship Management:

• Ensure high standards of customer service and satisfaction.
• Resolve customer queries and complaints promptly and effectively.
• Build long-term relationships with key customers and stakeholders.

Operations & Compliance:

• Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
• Ensure timely and accurate reporting, audit compliance, and risk management.
• Maintain branch hygiene in terms of documentation, cash management, and security protocols.

Team Leadership & Development:

• Lead, motivate, and manage branch staff to achieve performance goals.
• Conduct regular training, coaching, and performance reviews.
• Foster a culture of ownership, accountability, and continuous improvement.

Strategic Alignment & Change Enablement:

• Translate organizational strategy into actionable branch-level plans.
• Promote innovation and adaptability in response to market and regulatory changes.
• Champion digital adoption and process improvements.

Key Competencies:

Functional Competencies:

• Customer Orientation
• Drive for Results
• Quality Focus
• Problem Solving
• Professional Entrepreneurship
• Influence and Impact

Leadership Competencies:

• Lead the Way
• Lead and Develop People
• Enable Change

Technical Competencies:

• Proficiency in MS Office and banking software
• Understanding of retail banking products and services
• Knowledge of regulatory and compliance frameworks

Success Metrics:

• Achievement of branch sales and revenue targets
• Customer satisfaction scores
• Compliance and audit ratings
• Employee engagement and performance metrics