Branch Manager- YES Bank

Yes Bank; Dholka; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Yes Bank is seeking a Branch Manager to lead operations at a retail branch in Gujarat, aiming to achieve business targets while delivering superior customer service and ensuring regulatory compliance. The role focuses on building a high-performing team and driving revenue growth through effective cross-selling and market development.

The ideal candidate will manage day-to-day branch activities, maintain documentation and risk controls, and foster a culture of ownership and continuous

Qualifications

• Must have strong customer service orientation and relationship management.
• Experience with branch operations, compliance, and risk management.
• Ability to lead and develop a high-performing branch team.
• Knowledge of regulatory frameworks and reporting requirements.

Responsibilities

• Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
• Identify local market opportunities and develop strategies to increase customer base and wallet share.
• Ensure cross-selling and upselling of products through effective customer engagement.
• Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
• Ensure timely and accurate reporting, audit compliance, and risk management.
• Lead, motivate, and manage branch staff to achieve performance goals.

Skills

Customer Orientation

Drive for Results

Quality Focus

Problem Solving

Professional Entrepreneurship

Influence and Impact

Tools

MS Office

Job description

Job Purpose:

To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values.

Key Responsibilities: Business Development & Revenue Generation

• Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).


• Identify local market opportunities and develop strategies to increase customer base and wallet share.


• Ensure cross-selling and upselling of products through effective customer engagement.

Customer Service & Relationship Management

• Ensure high standards of customer service and satisfaction.


• Resolve customer queries and complaints promptly and effectively.


• Build long-term relationships with key customers and stakeholders.

Operations & Compliance

• Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.


• Ensure timely and accurate reporting, audit compliance, and risk management.


• Maintain branch hygiene in terms of documentation, cash management, and security protocols.

Team Leadership & Development

• Lead, motivate, and manage branch staff to achieve performance goals.


• Conduct regular training, coaching, and performance reviews.


• Foster a culture of ownership, accountability, and continuous improvement.

Strategic Alignment & Change Enablement

• Translate organizational strategy into actionable branch-level plans.


• Promote innovation and adaptability in response to market and regulatory changes.


• Champion digital adoption and process improvements.

Key Competencies: Functional Competencies

• Customer Orientation


• Drive for Results


• Quality Focus


• Problem Solving


• Professional Entrepreneurship


• Influence and Impact

Leadership Competencies

• Lead the Way


• Lead and Develop People


• Enable Change

Technical Competencies

• Proficiency in MS Office and banking software


• Understanding of retail banking products and services


• Knowledge of regulatory and compliance frameworks

Success Metrics:

• Achievement of branch sales and revenue targets


• Customer satisfaction scores


• Compliance and audit ratings


• Employee engagement and performance metrics