BRANCH MANAGER I

PeopleStrong; Vaishali; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong is seeking a Product – Process Championship role focused on driving customer relationships, market insight, and branch profitability. The incumbent will coordinate marketing efforts, engage in field activities, and ensure compliance and smooth cross-department collaboration at the branch level.

The role emphasizes achieving targets, improving customer delight, and protecting revenue through disciplined receivables management and audit readiness.

Qualifications

• Customer relationship management with existing and potential customers.
• Market study to identify trends for product up-sell/cross-sell.
• Experience in coordinating marketing initiatives.
• Strong customer service focus to achieve satisfaction and retention.
• Understanding branch profitability and targets.
• Willingness to conduct field visits for marketing/collection.
• Ability to collaborate across departments to ensure smooth branch operations.
• Adherence to policies with emphasis on fraud risk detection and compliance.
• Experience in receivables recovery and revenue protection.
• Maintain branch accounts and liaison with authorities as needed.
• Awareness of Audit & Gold Inspection scope and requirements.
• Focus on profitability and sustaining branch performance.

Responsibilities

• Maintain regular relations with existing and potential customers.
• Study market trends to aid innovation and up-sell/cross-sell products.
• Initiate and coordinate marketing activities to achieve goals.
• Achieve customer delight through efficient service and retention.
• Meet branch targets and ensure unit profitability.
• Conduct field visits for marketing and collection as required.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure operational adherence and risk mitigation per policies.
• Monitor receivables and protect revenue with timely follow-up.
• Maintain branch books, documents and statutory records.
• Coordinate with authorities and external agencies as needed.
• Operate under Audit & Gold Inspection purview.
• Keep branch profitable and focused on financial health.

Skills

Customer relations

Market research

Marketing coordination

Customer service

Branch profitability

Field visits

Cross-department collaboration

Risk mitigation

Receivables recovery

Accounts & records

Audit & compliance

Team training

Job description

Product – Process Championship

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.


• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills – Proficiency in local language and English