BRANCH MANAGER

PeopleStrong; Rajender Nagar; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong seeks a dynamic professional to drive branch profitability and customer engagement. You will coach and mentor the team, coordinate marketing initiatives, and ensure robust knowledge sharing across the unit.

The role emphasizes business development, market insight, and ensuring compliance with policies while maintaining strong customer relations and timely recoveries where applicable.

Qualifications

• Coaching and mentoring of team members.
• Business development and client relationship building.
• Proficiency in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.
• Recovery of receivables to ensure revenue flow and protect customer interests by timely follow-up.
• Ensure branch profitability and adherence to policies; maintain branch records and liaise with authorities as needed.
• Role will involve audit/inspection responsibilities and ensure compliance.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English