BRANCH MANAGER

PeopleStrong; Harapanahalli; On-site; INR 600,000 - 1,200,000; Full time

Job summary

PeopleStrong is seeking a Branch/Operations professional to maintain customer relationships, identify market trends, coordinate marketing, and drive profitability. The role encompasses field visits, cross-functional collaboration, and adherence to policies, with a focus on receivables recovery and compliance.

The candidate will ensure smooth branch operations, training, and ongoing customer satisfaction while supporting revenue growth across the unit.

Qualifications

• Coaching and mentoring team members.
• Business development and client relationship skills.
• Proficient in local language and English communication.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market and identify trends to aid innovation and meet customer needs via up-sell/cross-sell.
• Initiate, implement/coordinate and participate in marketing activities.
• Achieve customer delight through efficient service; retain and acquire customers.
• Achieve branch targets and ensure profitability of the unit.
• Conduct field visits for marketing and collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure adherence to policies; mitigate risk and uphold organization values.
• Recovery of receivables to protect revenue flow and customer interests.
• Maintain branch books, documents, statutory records; liaise with authorities; ensure compliance.
• Role under Audit & Gold Inspection purview.
• Focus on branch profitability and ensure assigned branch is profitable.

Skills

Coaching & mentoring

Business development

Communication skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English