BRANCH MANAGER I

PeopleStrong; Ghazipur; On-site; INR 500,000 - 900,000; Full time

Job summary

PeopleStrong is seeking a proactive Branch/Market Manager to maintain ongoing relationships with customers and identify market trends for up-sell and cross-sell opportunities. The role includes coordinating marketing activities, ensuring customer delight, and driving branch profitability through field visits and cross-functional collaboration.

You will focus on recoveries, compliance, and risk controls while mentoring the team and promoting knowledge sharing for sustained business growth in the

Qualifications

• Coaching and mentoring of team members.
• Business development and market expansion.
• Proficiency in local language and English communication.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market to identify trends and assist in up-sell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve targets.
• Achieve customer delight through efficient customer service and retain customers while acquiring new ones.
• Achieve branch targets and ensure profitability of the unit.
• Conduct field visits for marketing and collection activities as per branch requirements.
• Collaborate with various departments to ensure smooth branch functioning and compliance.
• Ensure adherence to manuals, policies, and risk controls; assist in fraud prevention and uphold company values.
• Oversee receivables recovery to protect revenue flow and customer interests; monitor and follow up.
• Maintain branch books, documents, and statutory records; coordinate with authorities and external agencies.
• Role may fall under Audit & Gold Inspection; focus on profitability of assigned branch.
• Provide timely handholding and training to the team; encourage knowledge sharing for business growth.
• Foster knowledge sharing for team development and career progression.
• Communicate effectively in local language and English to support business development.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long‑term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English