BRANCH MANAGER

PeopleStrong; Hesaraghatta; On-site; INR 400,000 - 800,000; Full time

Job summary

PeopleStrong is seeking professionals to manage relationships with customers, study market trends, and drive branch profitability. The role includes field marketing, cross-selling, and ensuring compliance with company policies across the branch network.

Responsibilities include coaching the team, communicating effectively in local language and English, and coordinating across departments to deliver customer delight and revenue growth.

Qualifications

• Coaching and mentoring teammates.
• Strong business development abilities to grow accounts.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market to identify trends to aid innovation and meet customer needs by up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing.
• Achieve customer delight through efficient customer service; retain and acquire customers.
• Achieve branch targets and ensure profitability of the unit (branch).
• Field visits for Marketing / Collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure operational adherence to policies; mitigate risk and uphold company vision and customer goodwill.
• Recovery of receivables to ensure revenue flow and protect customer interests.
• Maintain branch books, documents, and statutory records; upkeep of premises and assets.
• Liaison with authorities/external agencies and ensure compliance.
• Role will come under Audit & Gold Inspection; focus on branch profitability.
• Provide handholding and training to the team; share knowledge for development.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long‑term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English