Branch Manager

Mannil Exim (opc); Thiruvananthapuram; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance-based incentives

Career growth opportunities

Independent branch team management

Gold Loan, lending and collections"

Job summary

Mannil Exim (opc) invites experienced candidates for Branch Manager roles across Sasthamangalam, Kesavadasapuram, Attingal and Pettah in Thiruvananthapuram. The position focuses on driving gold loan operations, team leadership and profitability while ensuring strict compliance with RBI norms.

Ideal candidates bring MBA/PGDM or related finance qualifications and 36 years of branch management experience, with strong skills in customer relations and local market growth.

Qualifications

• Graduate in any discipline; MBA/PGDM or relevant financial-services qualifications preferred.
• 36 years of experience in branch management, Gold Loan, NBFC, banking, microfinance or retail financial services.
• Proven ability to achieve business and collection targets.
• Strong leadership and team-management skills.
• Good understanding of KYC, lending operations, collections and compliance.
• Strong customer relationship and local-market development skills.

Responsibilities

• Manage the overall operations and business performance of the assigned branches (Sasthamangalam, Kesavadasapuram, Attingal or Pettah).
• Drive Gold Loan and other lending business through customer acquisition, local market development and relationship management.
• Achieve monthly business, disbursement, collection and profitability targets.
• Lead, motivate and monitor branch staff to ensure productivity and service quality.
• Build strong relationships with customers, local businesses and community networks.
• Ensure proper customer onboarding, KYC, documentation, gold appraisal and loan processing as per company policies.
• Monitor repayments, overdue accounts and collection performance while maintaining portfolio quality.
• Ensure strict adherence to RBI regulations, company policies, internal controls and operational procedures.
• Maintain high standards of customer service, branch discipline and professional conduct.
• Prepare and review branch MIS, daily performance reports and business forecasts.
• Identify local business opportunities and implement branch-level growth initiatives.
• Coordinate with the Regional/HO team on business, operations, compliance and manpower requirements.

Skills

Leadership

Team management

Customer relationship

Communication

Negotiation

Problem solving

Target orientation

Market development

Education

MBA/PGDM

Graduate degree

Job description

An upcoming NBFC is looking for Branch Mangers and Assistant Branch mangers with NBFC/Nidhi/FPC/Bank experience.

Retired Bankers, Retired Government Employees, Candidates with Gap in Career etc also who can handle below profile can also apply

Role & responsibilities

• Manage the overall operations and business performance of the assigned branches (Sasthamangalam,Kesavadasapuram, Attingal or Pettah)
• Drive Gold Loan and other lending business through customer acquisition, local market development and relationship management.
• Achieve monthly business, disbursement, collection and profitability targets.
• Lead, motivate and monitor branch staff to ensure productivity and service quality.
• Build strong relationships with customers, local businesses and community networks.
• Ensure proper customer onboarding, KYC, documentation, gold appraisal and loan processing as per company policies.
• Monitor repayments, overdue accounts and collection performance while maintaining portfolio quality.
• Ensure strict adherence to RBI regulations, company policies, internal controls and operational procedures.
• Maintain high standards of customer service, branch discipline and professional conduct.
• Prepare and review branch MIS, daily performance reports and business forecasts.
• Identify local business opportunities and implement branch-level growth initiatives.
• Coordinate with the Regional/HO team on business, operations, compliance and manpower requirements.

Preferred candidate profile

• Graduate in any discipline; candidates with MBA/PGDM or relevant financial-services qualifications will be preferred.
• 36 years of experience in branch management, Gold Loan, NBFC, banking, microfinance or retail financial services.
• Prior experience in Gold Loan / secured lending will be an advantage.
• Proven ability to achieve business and collection targets.
• Strong leadership and team-management skills.
• Good understanding of KYC, lending operations, collections and compliance.
• Strong customer relationship and local-market development skills.
• Excellent communication, negotiation and problem-solving abilities.
• Comfortable working with business targets and performance metrics.
• Candidates with strong knowledge of the Thiruvananthapuram and Attingal markets will be preferred.
• Must demonstrate integrity, professionalism and a strong customer-first approach.

Perks and benefits

• Competitive salary based on experience and suitability.
• Performance-based incentives linked to business and branch performance.
• Career growth opportunities within a growing NBFC.
• Opportunity to manage and develop an independent branch team.
• Structured exposure to Gold Loan, lending, collections and branch operations.
• Professional work environment with opportunities for continuous learning.
• Recognition and rewards for high-performing employees.
• Attractive growth opportunities based on performance and leadership capability.

Work Locations

Sasthamangalam, Attingal, Pettah & Kesavadasapuram, Thiruvananthapuram.

We have other vacancies for Relationship Executives also