Branch Manager

AU SMALL FINANCE BANK; Ratlam; On-site; INR 900,000 - 1,500,000; Full time

Job summary

AU SMALL FINANCE BANK is seeking a Branch Manager for the Ratlam branch to lead daily operations on-site, ensure policy compliance, and deliver outstanding customer service.

You will drive growth through new customers and deposits, manage lending products, and mentor a team, while upholding integrity and a culture of accountability. This full-time role requires strong leadership and risk awareness, with collaboration to implement strategic initiatives.

Qualifications

• Experience in branch operations management with risk control and regulatory compliance.
• Proven ability to drive sales through deposits, loans and cross-selling.
• Demonstrated leadership, team supervision and performance evaluation.
• Excellent customer service and relationship management.
• Strong understanding of retail banking products and services.
• Effective communication, negotiation, and problem-solving skills.

Responsibilities

• Oversee daily branch operations and ensure regulatory compliance.
• Drive business growth by acquiring and retaining customers.
• Manage branch sales targets and promote bank products and services.
• Lead and mentor branch team members.
• Handle escalated customer issues and safeguard branch assets.
• Collaborate with regional leadership on strategic initiatives.

Skills

Branch operations

Sales & BD

People leadership

Customer relations

Retail banking products

Job description

Company Description

AU SMALL FINANCE BANK began as the vision of founder Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, and a skilled team committed to excellence and impact. Over three decades, the bank has grown rapidly, focusing on customer-centric solutions tailored to diverse financial needs. Today, AU SMALL FINANCE BANK is transitioning toward becoming a Universal Bank while maintaining its core values of trust, innovation, and community focus. The organization continues to align its growth with the long-term interests of the communities it serves, creating opportunities for both customers and employees.

Role Description

This is a full-time, on-site Branch Manager role. The Branch Manager will oversee daily branch operations, ensure compliance with banking policies and regulatory requirements, and manage customer service standards. Responsibilities include driving business growth through acquisition and retention of customers, managing branch sales targets, and promoting bank products and services across deposits, loans, and other offerings. The role involves leading and mentoring branch team members, monitoring performance, and fostering a culture of integrity and accountability. The Branch Manager will also handle escalated customer issues, safeguard branch assets, and collaborate with regional leadership to implement strategic initiatives.

Qualifications

• Strong skills in branch operations management, including process oversight, risk control, and regulatory compliance.
• Proficiency in sales and business development, including cross-selling, portfolio management, and achievement of revenue targets.
• Demonstrated leadership and people management abilities, including team supervision, coaching, and performance evaluation.
• Excellent customer service and relationship management skills, with the ability to handle complex queries and escalations.
• Sound understanding of retail banking products and services, such as deposits, loans, and digital banking solutions.
• Effective communication, negotiation, and interpersonal skills, with strong decision-making and problem-solving capabilities.