Branch Manager

Muthoot FinCorp (MFL); Nangal; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot FinCorp (MFL) invites applications for a role focused on Customer Championship, Product Process Championship, and People Championship at our branch network. You will nurture customer relationships, identify market opportunities, and support marketing activities to drive revenue and profitability.

The position emphasizes building strong customer ties, ensuring branch targets, and guiding team development through training and knowledge sharing.

Qualifications

• Experience in maintaining regular relationships with customers and identifying upsell opportunities.
• Ability to study market trends to aid innovation and meet customer needs.

Responsibilities

• Maintain regular, continuous relationships with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via upsell/cross-sell.
• Coordinate and participate in marketing activities to achieve targets.
• Ensure customer delight through efficient service and retain customers.

Skills

Customer relationship mgmt

Market research

Team training

Communication

MS Office

Tools

MS Office

Job description

Role & responsibilities Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through ecient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure protability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organizations revenue ow and protect customers long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Ecient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.